CMQ-OE試験無料問題集（352題）「ASQ Certified Manager of Quality/Organizational Excellence 認定」

出題：1

Which of the following formulas is used to calculate takt time?

A. Total production time divided by the quantity demanded by the customer in that time

B. Quantity demanded by the customer in a period of time divided by total production time

C. Available production lime divided by the quantity demanded by the customer in that time

D. Quantity demanded by the customer in a period of time divided by available production time

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

When a quality manager develops a long-term strategy for quality within an organization, winch of the following is the first step?

A. Developing the quality mission statement

B. Interviewing line personnel

C. Establishing benchmarks

D. Assigning staff to assist in the effort

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Which of the following tools is used to determine whether special cause variation exists in a process?

A. Cause and effect diagram

B. Control chart

C. Pareto chart

D. Fishbone diagram

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

ACME organization has several teams "feuding" with one another. This is causing quality issues with customers, due to the variability in services and a lack of understanding not valuing what the other learns are doing within the broader enterprise. An instructor has been identified to host team budding exercises to help remediate die antagonism and get the employees focused on cooperative value-laden improvement efforts.
Which of the following training approaches would be most effective?

A. technical skills training

B. Cross-functional training

C. Process improvement training

D. Performance evaluation training

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Empowerment is best described as the process of

A. giving managers and supervisors the authority to make rule changes

B. creating teams to identify areas of the organization that need improvement

C. meeting customer needs by restructuring the way the organization works

D. allowing individuals to improve their own processes

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

During what stage of team development do team members express suspicion and anxiety about their mission and purpose?

A. Performing

B. Forming

C. Norming

D. Storming

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

After learning that control charts were not being used in production, the manager of a newly created quality department provided SPC training to everyone in the plant. The manager received many favorable comments about the training in the weeks immediately after the training classes, and a number of departments began creating and using control charts. However, six months later, only the finishing area was using the charts.
If the manager were to survey the plant personnel at this point, which of the following measures of training effectiveness would be likely to receive a positive rating?

A. Results

B. Behavior

C. Reinforcement

D. Learning

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

The enhancement of one part of an organization at the expense of another is one definition of

A. synergy

B. sub-optimization

C. system flexibility

D. groupthink

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

If an activity time within a critical path is increased, which of the following is most likely to occur?

A. The project will be delayed.

B. Additional resources will have to made available.

C. Costs will increase.

D. All activities in the project will be affected.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

A company's vision and mission statements should be used to generate its

A. tactical objectives

B. process improvements

C. quality objectives

D. strategic plans

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：11

The house of quality pictured above was designed for product planning and development to specific customer wants and needs, which of the following sections would contain the planning matrix that lists market research and strategic planning?

A. 2

B. 6

C. 5

D. 3

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：12

Which of the following characteristics is expected in a leader but not a manager?

A. Organizing materials and methods

B. Developing quality goals

C. Making plans for the future

D. Envisioning the organization's future

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：13

A continuous process yields the following output data. On the basis of this chart, which of the following questions would be appropriate to ask about this process?

A. "Are all of the data points accurately placed on the chart?"

B. "Is the equipment showing significant wear?"

C. "Do the operators adjust the machines frequently?"
'C. 'Did something out of the ordinary happen between noon and 3 p.m?''

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：14

Which of the following statements is true about using stakeholder analysis? A stakeholder analysis

A. focuses on understanding the requirements of key customers

B. assesses the interest, influence, and importance of those with an interest in an issue.

C. is a statistical method for identifying the elements that result in loyalty

D. addresses stakeholders needs for a change to be successful

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：15

When selecting new employees for jobs requiring cross-functional communication, one criterion a manager should consider is the employee's

A. organizational skills

B. previous work experince

C. ability to work with others

D. personal integrity

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：16

Which of the following is the most important characteristic of customer-focused organizations?

A. A documented quality management system

B. Reward and recognition programs for all employees

C. Trained staff in the customer service department

D. Clear leadership from top management

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：17

A company's area director is upset that quality levels have not improved since a quality training session was held a month ago. The area director tells the quality manager to schedule additional training as soon as possible In response the quality should do which of the following first?

A. Discuss with the trainer's possible reasons why the quality levels have not improved

B. Ask the trainers to redesign the content of the training before delivering it again

C. Ask the trainers for data showing the impact their course has had on quality levels at other companies

D. Explain to the employees who were trained a month ago the importance of improving the quality levels

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：18

Which of the following characteristics is expected in a leader but not a manager?

A. Organizing materials and methods

B. Developing quality goals

C. Making plans for the future

D. Envisioning the organization's future

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：19

The chart below shows planned costs and actual expenditures. Between times 4 and B the chart indicates which type of cost?

A. Control

B. Benefit

C. Out of control

D. Overrun

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：20

Ethics in the workplace can include

A. respect, disparity and tolerance

B. honesty, loyalty and fairness

C. trust, integrity and self interest

D. indifference isolation and dishonesty

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

CMQ-OE試験無料問題集「ASQ Certified Manager of Quality/Organizational Excellence 認定」