820-605試験無料問題集（159題）「Cisco Customer Success Manager 認定」

出題：1

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

A. Review the original business case and reassess desired outcomes with the new leadership

B. Offer discounts on new products to gain the interest of the new leadership.

C. Address and resolve all technical issues.

D. Evaluate the customer's expertise in managing the purchased solution.

E. Review the original sales proposal with the sales team.

正解：A,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Which two components of Key Performance Indicators contribute to customer value achievement? (Choose two.)

A. upgrading to the latest version of the software

B. increased hours of operation

C. quality of service performance data

D. customer sentiment

E. speed to resolution of service requests

正解：C,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Which outcome is the best that a Customer Success Manager can achieve for a customer?

A. full adoption of all the technologies the customer purchased

B. ensuring the customers deployment teams and end users are trained and ready to adopt the technology

C. removing barriers so the customer achieves the fastest time to value possible from the solution they purchased

D. adoption of all the licenses and features the customer purchased leading to expansion to improve the customer's business

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

What is the desired outcome for a Customer Success Manager to achieve for a customer?

A. facilitating the adoption of all the licenses and features the customer purchased leading to expansion to improve the customers' business

B. maintaining software and hardware contracts so the customer maintains up-to-date versions of their products

C. removing barriers so the customer achieves the fastest time to value possible from the purchased solution

D. providing the organization with a level of oversight of customer spending so the customer has budget visibility

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

A. Engage with the account team to understand the expansion opportunities

B. Build an understanding of your customer's business and market trends and priorities

C. Perform a deep analysis of all the sales orders to the past 24 months

D. Speak the internal contacts to understand the customer sentiment and outstanding escalations

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

In which stage does the Customer Success Manager initially validate stakeholders?

A. deployment

B. utilization

C. purchase

D. onboarding

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Which definition of a use case is true?

A. list of instructions that customer uses for their software

B. comparison of the marketing description of what a product does to the customer's experience

C. list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D. list of actions or event steps that a customer uses

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

What is a Quarterly Success Review?

A. conversation that outlines the key initiatives that are agreed upon in the success plan

B. new success plan that focuses on the upcoming goals for the customer

C. technical analysis that outlines the implementation plan and adoption barriers

D. gap analysis that focuses on the state of the customer's current architecture

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

What are two adoption barriers? (Choose two.)

A. loss of project sponsor

B. unused customer success support

C. gaps in the account baseline

D. lack of expansion

E. lack of resources

正解：A,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

Which sources are used to identify customer barriers?

A. executive insight, help desk summaries, upcoming marketing releases

B. sales forecasting, data, health score

C. industry observations, Annual Recurring Revenue, utilization reports

D. consumption data, customer budgeting process, customer sentiment

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

820-605試験無料問題集「Cisco Customer Success Manager 認定」