ITIL-F試験無料問題集（325題）「EXIN ITIL Foundation 認定」

出題：1

Which statement should NOT be part of the value proposition for Service Design?

A. Improved quality of service

B. Better balance of technical skills to support live services

C. Reduced total cost of ownership

D. Improved Service alignment with business goals

正解：B 解答を投票する

出題：2

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A. Service transition

B. Service design

C. Service operation

D. Service strategy

正解：B 解答を投票する

出題：3

Which is an objective of the design coordination process?

A. TO handover new service level requirements to the service level management process

B. TO document the initial structure and relationship between services and customers

C. To ensure that all changes are assessed for their impact on service designs

D. To ensure service design packages are handed over to service transition

正解：D 解答を投票する

出題：4

Which one of the following is a correct definition of a supplier category?

A. Tactical - for relationships involving significant commercial activity and business interaction

B. Operational - for suppliers providing low value and/or readily available products and services

C. Commodity - for significant partnering relationships that involve senior managers

D. Strategic - for suppliers of operational products or services

正解：B 解答を投票する

出題：5

ITSM concepts are often described in the context of only one of these type. Type I, type II and type III

A. Business Units

B. Service Units

C. Customers

D. Service Providers

正解：D 解答を投票する

出題：6

In which of the following areas would ITIL complementary guidance provide assistance?
1 . Adapting best practice for specific industry sectors
2 . Integrating ITIL with other operating models

A. Option 1 only

B. Neither of the above

C. Both of the above

D. Option 2 only

正解：C 解答を投票する

出題：7

Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?

A. External Customers

B. External Consultants

C. Suppliers

D. Operations

正解：C 解答を投票する

出題：8

. Which is the CORRECT description of an outcome?

A. The design and development of the activities that make up a process or IT service

B. The result of carrying out an activity, following a process, or delivering an IT service

C. The prediction of the future demand requirements for an activity, process or IT service

D. The inputs that trigger an action for an activity, process or IT service

正解：B 解答を投票する

出題：9

What BEST defines roles and responsibilities in relation to process and activities?

A. Human resource model

B. RACI matrix

C. Configuration baseline

D. Service model

正解：B 解答を投票する

出題：10

Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

A. Design coordination

B. Service level management

C. Service transition planning and support

D. Change management

正解：A 解答を投票する

出題：11

What are the categories of event described in the ITIL service operation book?

A. Scheduled, unscheduled, emergency

B. Informational, warning, exception

C. Warning, reactive, proactive

D. Informational, scheduled, normal

正解：B 解答を投票する

出題：12

Which statement about change management is CORRECT?

A. It optimizes overall business risk

B. It ensures that all changes are authorized by the change advisory board (CAB)

C. It optimizes financial exposure

D. It ensures that servicerequests follow the normal change management process

正解：B 解答を投票する

出題：13

Which process is responsible for sourcing and delivering components of requested standard services?

A. Service desk

B. Service portfolio management

C. IT finance

D. Request fulfilment

正解：D 解答を投票する

ITIL-F試験無料問題集「EXIN ITIL Foundation 認定」