CMQ-OE試験無料問題集（352題）「ASQ Certified Manager of Quality/Organizational Excellence 認定」

出題：1

Root cause analyses often fail at the testing phase because they fail to

A. distinguish between apparent and true root causes

B. obtain statistical validity

C. reward rapid problem-solving

D. distinguish multiple problems from one another

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

To make quality training relevant to both the trainees and the company, a quality manager must ensure that the training

A. reinforces management by objective

B. emphasizes continuous improvement

C. includes quality improvement tools

D. supports organizational objectives

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

An analysis of a company's strengths, weakness, opportunities and threats (SWOT) is designed to be used to

A. define complex projects that are not well scoped

B. identify decisions that affect the entire organization

C. plan strategic initiatives

D. optimize internal processes

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

When an organization is deploying its strategic planning process, which of the following tools should be used to ensure that all of the strategies are supported at all levels?

A. Tree diagram

B. Histogram

C. DMAIC

D. Fishbone diagram

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Rank in order. from first to last, the following steps to creating a new service organization.
1. Implement new tactics at the front line
2. Clarify the service strategy
3. Evaluate the present level of service quality
4. Educate the organization

A. 3, 2, 4, 1

B. 2, 4, 1, 3

C. 2, 1, 3, 4

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Ethics in the workplace can include

A. respect, disparity and tolerance

B. honesty, loyalty and fairness

C. trust, integrity and self interest

D. indifference isolation and dishonesty

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Reduced routine inspection is a result of which classification of supplier?

A. Preferred

B. Certified

C. Qualified

D. Approved

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Throughput is defined as the

A. rate at which an organization generates money through sales of products or services

B. range within which a process is able to operate

C. cycle time it takes to produce one unit of product or one service transaction

D. expensive of services or manufacturing finished goods

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Which of the following tools can be used to identify process variation?

A. Control charts

B. Failure mode and effects analysis (FMEA)

C. Interrelationship digraphs

D. Scatter diagrams

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

What type of organizational structure supports operational, project-based decision-making while retaining independent functional management?

A. Inverted pyramid

B. Matrix

C. Hierarchical

D. Functional

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：11

ACME organization has several teams "feuding" with one another. This is causing quality issues with customers, due to the variability in services and a lack of understanding not valuing what the other learns are doing within the broader enterprise. An instructor has been identified to host team budding exercises to help remediate die antagonism and get the employees focused on cooperative value-laden improvement efforts.
Which of the following training approaches would be most effective?

A. technical skills training

B. Cross-functional training

C. Process improvement training

D. Performance evaluation training

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：12

Companies that survey (heir internal customers have learned which of the following about quality-related issues?

A. Internal customer satisfaction drives internal supplier support.

B. Satisfied employees will be able to explain customer service policies and procedures more accurately than dissatisfied employees.

C. The problems that cause employee dissatisfaction can be the same issues that cause external customer dissatisfaction.

D. Internal customer satisfaction drives external supplier support.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：13

When a companywide professional development program is being planned, which of the following factors should be considered first?

A. Corporate mission and strategy

B. Organizational job descriptions

C. Resources available for education

D. Areas of customer dissatisfaction

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：14

Which of the following methods will help a company measure levels of -perceived quality?

A. Analyze field failure reports

B. Monitor the number of warranty claims

C. Conduct focus group studies

D. Review capability tests that indicate failure-free production

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：15

Which of the following approaches should a manager take to solve interdepartmental problems?

A. Require all managers to attend training on collaboration and conflict management

B. Form cross-functional learns to address issues that affect multiple departments

C. Implement a companywide policy requiring cross-functional collaboration on all teams

D. Institute mandatory training on cross-functional teams for all employee-.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

CMQ-OE試験無料問題集「ASQ Certified Manager of Quality/Organizational Excellence 認定」