3300試験無料問題集（61題）「Avaya Aura® Contact Center Administration 認定」

出題：1

You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?

A. Global Settings

B. Call Presentation Classes

C. Formulas

D. Threshold Classes

正解：A 解答を投票する

出題：2

A customer with Avaya Aura Contact Center uses an Event Handler to monitor for unsolicited events and failed responses.
Which two statements regarding the Event Handler are true? (Choose two.)

A. The event handler monitors for the music failure.

B. The event handler must be the first line on any script, vent handler can monitor for call abandons.

C. The event handler, if applied on o primary script, does not need to be re-applied on the secondary script.

正解：A,C 解答を投票する

出題：3

A customer with Avaya Aura Contact Center has created a script using the following intrinsic:
IF NOT QUEUED THEN
Which type of Intrinsic is being used?

A. Call

B. Time

C. Skillset

D. Traffic

正解：A 解答を投票する

出題：4

A customer with Avaya Aura Contact Center in a SIP environment has added an Avaya Media Server Avaya MS) to the Contact Center Management Administration.
What is the next step in the configuration of the Avaya MS?

A. Services such as Announcements and Dialog must be associated to the Avaya MS.

B. Skillsets must be associated to the Avaya MS.

C. The Avaya MS must be rebooted.

D. The Avaya MS must be referenced in Global Settings.

正解：A 解答を投票する

出題：5

A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?

A. the number of calls answered in the preceding 10 minutes

B. the number of contacts that entered the system in the last 10 minutes

C. the total number of active calls in the system

D. the number of calls that entered the system in the last 10 minutes

正解：B 解答を投票する

出題：6

A customer with Avaya Aura Contact Center has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?

A. Delete a supervisor.

B. Import a list of agents from a spreadsheet.

C. Create a new skillset.

D. Create an Agent to Skillset Assignment.

正解：C 解答を投票する

3300試験無料問題集「Avaya Aura® Contact Center Administration 認定」