3314試験無料問題集（65題）「Avaya Aura® Experience Portal with POM Implementation and Maintenance 認定」

出題：1

Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?

A. A campaign is a strategy defining when to best contact contacts.

B. A campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them.

C. A campaign is a group of agents assigned to a specific job/task.

D. A campaign is a collection of customer names, telephone numbers, and e-mail addresses.

正解：B 解答を投票する

出題：2

Which two types of connections does the Experience Portal Short Message Service channel support? (Choose two.)

A. IMAP4

B. HTML

C. SMPP

D. POP3

E. HTTP

正解：C,E 解答を投票する

出題：3

Which Avaya Aura Experience Portal component interfaces with WebLM server for licensing services

A. Media Processing Platform

B. Communication Manager

C. Primary Experience Portal Manager

D. Auxiliary Experience Portal Manager

E. Session Manager

正解：C 解答を投票する

出題：4

Proactive Outreach Manager (POM) employs the use of an Agent script editor.
Which two statements accurately represent the usage of this Agent Script editor? (Choose two.)

A. The Agent scripts can be in Native or URL formats.

B. It is a utility used by customers to update their information using self-service menu.

C. The Agent scripts can be XML or in VXML formats.

D. It is a utility used by agents to update/view Customer or Contact attributes.

正解：A,D 解答を投票する

出題：5

Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?

A. ICR Admin

B. ICR CCA

C. ICR Core

D. ICR PDC

正解：A 解答を投票する

出題：6

You ate installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP), in a multiple Experience Portal Manager (EPM) configuration.
On which server must the POM EPMS (POM EPM) plug-in be installed?

A. The primary EPM server

B. The remote application server

C. An auxiliary EPM server

D. A Media Processing Platform (MPP) server

正解：A 解答を投票する

3314試験無料問題集「Avaya Aura® Experience Portal with POM Implementation and Maintenance 認定」