6201-1試験無料問題集（55題）「Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation 認定」

出題：1

The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A. BCMS will not collect data if the link to the CMS is down.

B. BCMS holds data longer than CMS

C. BCMS records the call at the start of the call, and CMS records the call at the end.

D. CMS records the call at the start of the call, and BCMS records the calf at the end

出題：2

A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A. Avaya Terminal Emulator did not load correctly and needs to be reloaded.

B. Avaya Terminal Emulator is being used on an unsupported operating system.

C. There is a firewall between the PC and the CMS.

D. The wrong version of Avaya Terminal Emulator has been loaded on the PC.

正解：C 解答を投票する

出題：3

Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A. Adjunct

B. Local

C. Integrated

D. External

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A. Reserve Agent

B. Predicted Wait Time

C. Service Objective

D. Vector queuing priority

正解：A,B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A. 135.9.86.54 135.9.56.56

B. 135.9.86.54 192.168.2.2

C. 135.9.86.54 135.9.86.58

D. 192.168.2.3 192.168.2.2

正解：B 解答を投票する

出題：6

Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A. BCMS is interval based and CMS is call based.

B. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.

C. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

D. BCMS receives data internally and stores data in a volatile switch memory.

正解：A,C 解答を投票する

6201-1試験無料問題集「Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation 認定」