6201-1試験無料問題集（55題）「Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation 認定」

出題：1

Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A. From the CMS menu. Maintenance Connection Status shows a link operational.

B. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted

C. The arrow an the CMS menu is up

D. The /cms/install/logdir/admin. log shows a link is operational.

E. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.

正解：A,C,D 解答を投票する

出題：2

Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A. Tape backup is called CMSADM, while network backup is referred as Maintenance.

B. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center

C. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content

D. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference

正解：C 解答を投票する

出題：3

What is the term of an extension that routes calls to specific vector?

A. Vector Directory Number (VDN)

B. Routing Directory Number (RDN)

C. Vector Routing Number (VRN)

D. Hunt Group Number (HGN)

正解：A 解答を投票する

出題：4

Which communication manager option on the communication manager gives the customer call centre capabilities?

A. Best Service Routing (BSR)

B. Automatic Call Distribution (ACD)

C. Least Occupied Agent (LOA)

D. Expert Agent Selection (EAS)

正解：B 解答を投票する

出題：5

Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A. Integrated Announcements

B. Local Announcements

C. Music-on-hold

D. Voice over IP

正解：A,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

A. Variables in Vectors

B. Call Prompting

C. Adjunct Routing

D. Call Classification

正解：A 解答を投票する

6201-1試験無料問題集「Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation 認定」