7392X試験無料問題集（64題）「Avaya Aura® Call Center Elite Implementation 認定」

出題：1

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as Intended.
Which command would you use to do this?

A. List trace trunk

B. Monitor bcms hunt group

C. List trace vdn

D. Monitor bcms trunk

正解：C 解答を投票する

出題：2

Customers need to use the extension 5004 for announcements In a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

A. Record an announcement.

B. Configure a dial plan with a 4-d|git feature access code.

C. Configure a dial plan with a 4-digit extension that begins with 5.

D. Configure an announcement using the extension 5003.

正解：A 解答を投票する

出題：3

To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

A. Use external announcements

B. Use Analog announcements only

C. Create forced announcements

D. Set the queue field to Yes

正解：D 解答を投票する

出題：4

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

A. The conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

B. The ability for supervisors to monitor an agent's ACD calls

C. The ability to change the skills assigned to an agent

D. The customized handling of incoming calls via programmed commands

E. The ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

正解：A,D 解答を投票する

出題：5

Which statement about concurrent agent user licenses is true?

A. Number of agents that can be added to the system.

B. Only the specified number of licensed units can gain access to more than one skill at a time.

C. Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

D. Number of agents that can be registered in more than one Communication Manager simultaneously.

正解：C 解答を投票する

出題：6

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

A. MOD10

B. ADD

C. SEL

D. CATR

正解：A 解答を投票する

7392X試験無料問題集「Avaya Aura® Call Center Elite Implementation 認定」