7392X試験無料問題集（64題）「Avaya Aura® Call Center Elite Implementation 認定」

出題：1

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS Enabled, which software mechanism is used for queuing?

A. VDNs

B. Agent Stations

C. Skills

D. Agent IDs

正解：B 解答を投票する

出題：2

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

A. System-Parameters Security

B. Feature-Related System Parameters

C. Special System Parameters

D. System-Parameters Customer-Options

正解：D 解答を投票する

出題：3

Refer to the exhibit.

The diagram shows three VQNs, with VDN override and VDN variables. The call first arrives into VDN 1 and ends up on VDN 3.
Which announcement is played at step five?

A. 2002

B. 1003

C. 3003

D. 1001

正解：C 解答を投票する

出題：4

When a customer upgrades from Basic Avaya Call Center to Avaya Aura Call Center Elite, which three features are added? (Choose three.)

A. Hunt Group

B. Advocate

C. Call Management System (CMS)

D. Agent Selection (EAS)

E. Service Level Maximize

正解：B,D,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

A. Splits could be measured by Basic Call Management System (BCMS).

B. After an ACD-call, an agent will automatically change its state to AUX.

C. Agents could be logged in to 20 splits maximum.

D. Agents should log in manually to each split.

正解：A,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

A. The conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

B. The ability for supervisors to monitor an agent's ACD calls

C. The ability to change the skills assigned to an agent

D. The customized handling of incoming calls via programmed commands

E. The ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

正解：A,D 解答を投票する

7392X試験無料問題集「Avaya Aura® Call Center Elite Implementation 認定」