7392X試験無料問題集（64題）「Avaya Aura® Call Center Elite Implementation 認定」

出題：1

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?

A. Network Call Transfer

B. Network Call Redirection

C. Adjunct Routing

D. Look-Ahead Interflow

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS Enabled, which software mechanism is used for queuing?

A. VDNs

B. Agent Stations

C. Skills

D. Agent IDs

正解：B 解答を投票する

出題：3

To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?

A. route-to number 9581234 with cov y if interflow-qpos=2

B. route-to number 9581234 with cov n if interflow-qpos<=2

C. route-to number 9581234 with cov n if interflow-qpos<2

D. route-to number 9581234 with cov y if interflow-qpos>=2

正解：D 解答を投票する

出題：4

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

A. System-Parameters Security

B. Feature-Related System Parameters

C. Special System Parameters

D. System-Parameters Customer-Options

正解：D 解答を投票する

出題：5

A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?

A. Agent Stations

B. Skills

C. Hunt Groups

D. Vectors

正解：A 解答を投票する

出題：6

An Elite Call Center agent is assigned the following Skills: