7492X試験無料問題集（84題）「Avaya Aura® Call Center Elite Support 認定」

出題：1

Which two vector variable types are strictly global in scope? (Choose two.)

A. value

B. collect

C. ani

D. stepcnt

E. dow

正解：A,B 解答を投票する

出題：2

If your software is not working, what is the best practiceto determine how to fix the concern?

A. The ability to get the software running immediately will solve all business needs.

B. Do a root cause analysis and gather information to solve the problem to prevent future Issues.

C. Use the nine disciplines associatedwith troubleshooting to identify and describe the problem.

D. Monitor logs and alerts for Information for a few months to determine the problem.

正解：C 解答を投票する

出題：3

A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of which site is deemed "best".
Which licensed feature must be activated to accomplish this?

A. ISDN/SIP Network Call Redirection

B. BSR Local Treatment for IP and ISDN

C. VDN Return Destination

D. BSR Usage Allocation Enhancements

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Which three commandscan be used with Network Call Deflection? (Choose three.)

A. Announcement

B. Collect digits

C. Route-to number

D. Wait hearing ringback

E. Queue to best:

正解：B,C,D 解答を投票する

出題：5

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel system.
Which three core server applications require manual configuration during the installation process? (Choose three.)

A. Media Director

B. Call Routing Server

C. Interaction Data Server

D. Web Chat for IIS

E. Email Media Store

正解：A,B,C 解答を投票する

出題：6

A customer with multiple locations wants to effectively balance the call load among agents at the various sites.
Which call center feature can provide this capability?

A. Best Service Routing (BSR)

B. Network Call Redirection (NCR)

C. Business Advocate (BA)

D. Least Occupied Agent (LOA)

正解：A 解答を投票する

出題：7

There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?

A. Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

B. Avaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client

C. Avaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

D. Avaya Aura Communication Manager, Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client

正解：B 解答を投票する

出題：8

A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.
Which type of installation should you use when installing a remote Call Center Elite instance?

A. It does not matter which installation method you choose

B. Use quick installation of all components

C. Use manual installation of a few components

D. Use manual installation of all components

正解：C 解答を投票する

7492X試験無料問題集「Avaya Aura® Call Center Elite Support 認定」