7492X試験無料問題集（84題）「Avaya Aura® Call Center Elite Support 認定」

出題：1

If your software is not working, what is the best practiceto determine how to fix the concern?

A. The ability to get the software running immediately will solve all business needs.

B. Do a root cause analysis and gather information to solve the problem to prevent future Issues.

C. Use the nine disciplines associatedwith troubleshooting to identify and describe the problem.

D. Monitor logs and alerts for Information for a few months to determine the problem.

正解：C 解答を投票する

出題：2

Given the following conditions:
In the Business Advance configuration
During agent surplus conditions
WHEN agents are available
The agent selection method is PAD
When a call arrives, how will the Communication Manager interpret the highest priority calls?

A. As the agent withthe lowest ratio of adjusted work time and target allocation for the skill

B. As the most idle agent, without regard to skill level

C. As the highest skill level agent with the lowest occupancy

D. As the highest skill level, most idle agent

正解：C 解答を投票する

出題：3

Whatate threemajor benefits of SLM with EAS? (Choose three.)

A. Less average delay to answer

B. Redundant network coverage

C. Autopilot capability

D. Can incorporate Business Advocate as an additional feature

E. Greater control over providing differentiated service

正解：A,B,D 解答を投票する

出題：4

The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.)

A. The Route-pattern TSC settings has a setting = n.

B. The Incorrect Status Poll VDN is defined in HSR application form.

C. The Interflow Vector Is not defined at the remote location.

D. The Console Permission is NOT enabled.

E. The Status Poll VDN is using TAC Instead of aar analysis digits.

正解：B,C,E 解答を投票する

出題：5

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

A. Recognizing the problem

B. Choosing corrective actions

C. Implementing corrective actions

D. Determining the triggers

正解：D 解答を投票する

出題：6

Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura Call Center Elite Multichannel in a virtual environment?

A. vSphere

B. Elite Multichannel

C. Vmware

D. vCenter

正解：D 解答を投票する

出題：7

Refer to the exhibit.

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue.
After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?

A. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow

B. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow

C. Step 8 in Denver should be a busy command

D. The route-to number command in step 6 in New York is allowing calls to interflow to Denver

正解：D 解答を投票する

出題：8

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

A. list trace vector

B. list trace station

C. list trace VDN

D. display events

正解：A,B 解答を投票する

7492X試験無料問題集「Avaya Aura® Call Center Elite Support 認定」