7492X試験無料問題集（84題）「Avaya Aura® Call Center Elite Support 認定」

出題：1

A customer wants to configure their call center for emergencies.
What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?

A. Set a vector directory number with a collect-type variable

B. Set a value variable and change the value assigned using a feature access code

C. Set a trunk group and change the trunk number using a variable

D. Set a feature access code that detects a power outage and reroutes calls automatically

正解：D 解答を投票する

出題：2

What are the three considerationrequirements for the deployment of Network Call Deflection? (Choose

A. A route-to number r 13035485103 must be used in vector stepprocessingand Net Redir=yin theBSR Application plan.

B. Announcement, collect digits, converse-on, wait for hearing music, wait for the hearingannouncement, ringback, or silencecannot be used for NCD.

C. Network Call Deflectionisonly available In Europeand must be compliant with ETSI Supplementary Service Network Call Deflection.

D. The second leg of the call is set up by the redirecting Communication Manager.

E. NCD by the PSTN can occur only if the incoming call to the Avaya AuraCommunication Manager is not answered.

正解：A,D,E 解答を投票する

出題：3

You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.
Which command would be the start point?

A. list usage extension xxxx(Where xxxx is the extension number)

B. list usage hunt-group 10

C. list hunt group 10

D. remove hunt-group 10

正解：B 解答を投票する

出題：4

A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?

A. Use the display events command in the Communication Manager

B. Use the list history command in the Communication Manager

C. Use the System Maintenance > Reports >Error Log report in the Call Management System

D. Use the Exceptions > Reports > Vector Exceptions in the Call Management System

正解：A 解答を投票する

出題：5

Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)

A. Media Director

B. XML Server

C. License Director Server

D. Integrated Data Server

E. Application Management Server

正解：B,C,E 解答を投票する

出題：6

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?

A. route-to number r112920414 with cov n if unconditionally

B. route-to number 9112920414 with cov y if unconditionally

C. route-to number 112920414 with cov n if unconditionally

D. route-to number *r112920414 with cov n if unconditionally

正解：A 解答を投票する

出題：7

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.
Which command in the vector would invoke NCR using BSR?

A. reply-best

B. route-to number 112920414

C. queue-to best

D. route-t number 11292414

正解：C 解答を投票する

出題：8

A customer using the TTrace tool wants to see a list of services that have been configured, and also select their respective logging levels.
Which TTrace tool will accomplish this?

A. TTrace Configuration

B. TTrace Console

C. TTrace Server

D. TTrace Log2Zip

正解：C 解答を投票する

7492X試験無料問題集「Avaya Aura® Call Center Elite Support 認定」