A. The Agent puts the chat on hold, and the customer Is put in the Oceana queue until a new agent is found.
B. The web Chat Agent helps the customer, and transfers the chat to the appropriate service.
C. The Agent waits on the line until the customer connects to the new agent.
D. WebChat Transfer Is completed without any Indication on customer web session.
E. The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.
A. Unified Collaboration Administration (UCA)
B. Unified Agent Controller (UAC)
C. Unified Collaboration Model (UCM)
D. Call Server Connector (CSC)
A. Avaya Breeze'"
B. Avaya System Manager
C. Avaya Session Manager
D. Avaya Experience Portal
A. Messaging Service snap-In Interfaces with the Customer Controller Snap-In to allow modeling of SMS interactions as live chat.
B. Messaging Service snap-In Interfaces independentlyto model SMS messages as live chat.
C. Messaging Service snap-In Interfaces with the Customer Controller Snap-In to allow modeling of SMS Interactions as live SMS.
D. Messaging Service snap-In Interfaces with the Email Snap-In to allow modeling of SMS Interactions as email.
A. Clusters with more than one Node require an additional IP - Cluster IP.
B. Clusters with more than one Node do not require a 3rd IP - Cluster IP.
C. Each Breeze Node requires two IP addresses.
D. Each Breeze Node requires one IP Address.
E. Each Breeze Node requires three IP address.
A. Avaya Aura Web Gateway
B. Avaya Aura Media Server
C. Equinox Management Server
D. Avaya Mobile Video Gateway
E. Avaya Aura Session Manager
A. Webchat
B. SMS
C. Avaya Chatbot
D. Social Media
E. Avaya Mobile Video
