7497X試験無料問題集（68題）「Avaya Oceana™ Solution Support 認定」

出題：1

For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

A. Self Service VDN ,

B. Transfer VDN

C. Ingress VDN

D. Routing VDN

正解：D 解答を投票する

出題：2

During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A. ORC

B. Agent Controller

C. Email Manager

D. Omni channel Database

正解：C 解答を投票する

出題：3

To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A. POSTMAN

B. CS TOOL

C. SERVICE MAP

D. Web Browser

正解：B,D 解答を投票する

出題：4

In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

A. System Logs

B. Provider Logs

C. Service Logs

D. Agent Browser logs

E. PU Logs

正解：C,D 解答を投票する

出題：5

A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

A. Look at the Event Log in System Manager.

B. Run deploy-service -lv on the Breeze server.

C. Look at the Oceana Monitor page.

D. Check the status of duster 1 in SMGR.

E. Check the service install status on cluster Administrator page in SMGR.

正解：B,C,E 解答を投票する

出題：6

When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A. Verify If you can launch the Omnichannel Administration Utility successfully.

B. Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration

C. Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center,

D. Check if you get a PING response from Avaya Control Manager Server from Web Server.

正解：B 解答を投票する

出題：7

Which statement about Avaya Oceana CSC and ACS integration is true?

A. CSC communicates with Communication Manager through the DLG Interface in the AES.

B. CSC uses AES to control and monitor Session Manager voice calls and resources.

C. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

D. CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

正解：B 解答を投票する

7497X試験無料問題集「Avaya Oceana™ Solution Support 認定」