7750X試験無料問題集（70題）「Avaya IP Office™ Contact Center Implementation and Expanded Configuration 認定」

出題：1

A customer has requested to display real-time information using two IPOCC Wallboards.
Which two items are required? (Choose two.)

A. A separate license

B. Firewall access to port 28443

C. Another PC with IPOCC UI installed

D. Another PC with Linux OS installed

E. Two wallboard licenses in IPOCC

正解：A,B 解答を投票する

出題：2

In the IPOCC installation folder, there is a Task flow examples folder. In this folder there are examples for call routing which you can import, edit and use.
In which two places can they be used? (Chose two.)

A. Task flow editor

B. Agent Profiles

C. Address Book

D. Topic information

E. IVR editor

正解：A,E 解答を投票する

出題：3

Where can you create new chat scripts?

A. Configuration/Service/Chat scripts

B. Configuration/Topics

C. Configuration/System/Chat scripts

D. Configuration/ Chat scripts

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)

A. Create different profiles, so they can change the agentgroups as and when required.

B. Allow them the privilege to change skills.

C. Give them access to the configuration of topics and agents.

D. Give access to the skills overview screen.

正解：B,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

View the Exhibit.

Refer to the exhibit. The exhibit shows a screen shot of a tag that has been created in the tag list.
What is the intended purpose of this tag?

A. to pass the call too an agent with German speaking skills

B. to identify calls with a German telephone number

C. to pass the call to a German language auto attendant

D. to reject any caller from Germany

正解：D 解答を投票する

出題：6

When you open a task flow set to make changes to the task flow, and you are asked to make a copy of the task flow set.
Which task flow set are you about to make changes to?

A. the Active task flow

B. the Last Edited task flow

C. the Default task flow

D. the Oldest task flow

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

A customer requires the ability to email historical reports to a selection of people within the company.
To create this ability, what do you need to enter in the Special Setting screen?

A. the SMTP Server IP address

B. the email address of all recipients

C. the email address of the person creating the report

D. the IPOCC Server IP address

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

7750X試験無料問題集「Avaya IP Office™ Contact Center Implementation and Expanded Configuration 認定」