7750X試験無料問題集（70題）「Avaya IP Office™ Contact Center Implementation and Expanded Configuration 認定」

出題：1

To help with the designing of complex IVR scripts, Avaya have created some IVR scripts for you to use, and placed them on the installation DVD.
How can you access them in your IVR Editor?

A. Import them to the IVR Editor.

B. Obtain the license to use them.

C. Restorethem to the IVR Editor.

D. Copy them to the IVR Editor.

正解：A 解答を投票する

出題：2

In which section can you enable the ability to change topic names?

A. Service > Telephony Settings

B. System > Reporting Settings

C. System > PBX Settings

D. Service > Special Settings

正解：A 解答を投票する

出題：3

The basic default task flow is created when you import the data import sheet successfully, but which Topics will it create the default task flow for?

A. Only the first 3 Topics

B. Only Topics select as Telephony

C. All Topics which are available in the range entered

D. Only Topics you have identified and assigned agent groups to

正解：B 解答を投票する

出題：4

What are the three types of dialers available? (Choose three.)

A. Topic Dialer

B. Direct Dialer

C. Mechanic Dialer

D. Campaign Dialer

E. PreviewDialer

正解：B,C,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Which two factors determine which call will be routed via the "Last Agent" element?
(Choose two.)

A. Minimum contact time during the last conversation with the agent

B. The Last Agent available in the group

C. How long ago the agent spoke to the caller

D. If the Caller know the extension number of the Agent

E. If the Customer in is the Agents personal contacts list

正解：C,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

The "Voice mail" Source element allow voicemail messages to be retrieved from where?

A. IPOCC Voicemail

B. An external Voicemail Server

C. VM Pro

D. Any Voicemail Server

正解：C 解答を投票する

出題：7

You have created your IVR script and activated it, however when you try to assign it to an
IVR announcement element in your task flow it does not appear.
What is causing this problem?

A. The IVR has not been assigned to the task flow.

B. The IVR has not been assigned to a topic.

C. The IVR script has not been assigned to an IVR.

D. The IVR has not been assigned to the task flow set.

正解：A 解答を投票する

7750X試験無料問題集「Avaya IP Office™ Contact Center Implementation and Expanded Configuration 認定」