A. It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).
B. It must be downloaded and run from the AMS element manager.
C. It is a pre-installed application found under Contact Center Common Utilities.
D. It is a separate downloadable application that runs on a local workstation PC.
A. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
B. The skillset threshold class must be created and assigned to the skillset in configuration.
C. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.
D. The skillset threshold class must be created and applied to the agents servicing the skillset.
A. It is not required for a VMware deployment.
B. It is downloaded from PLDS.
C. It is supplied by the customer.
D. It is included in the Avaya Contact Center Select Software Appliance
A. Access class
B. Basic Launchpad rights
C. Element Manager login
D. Partitions
E. Windows group security
A. Control directory numbers on Avaya Contact Center Select (ACCS) are not acquired.
B. Third party telephone control has been lost.
C. The Avaya Contact Center Select (ACCS) SIP extension has not been properly configured.
D. No application flows or scripts have been properly activated.
A. The connection with the web communication server is established.
B. The connection with the multimedia system is established.
C. The connection with the recipient mailbox is established.
D. The connection with the multimedia database is established.
