A. Investors In People
B. The European Quality Award
C. The Malcolm Baldridge Award
D. ISO 9002
A. Use of vendor rating systems
B. Use of CLIP controllers
C. Use of blanket orders
D. Use of EU directives
A. Operational goals
B. Departmental goals
C. Tactical goals
D. Strategic goals
A. Average number of deliveries received
B. Total value of stock held
C. Total number of items held
D. Average number of stock issues over a period
A. Increase machine output by 'y'% by end May 2005
B. Increase market-share by 'x'% by June 2007
C. Increase marketing and advertising budgets this year
D. Increase departmental productivity by 'z'% over the next three months.
A. Added value
B. Residual value
C. Reduced value
D. Average value