A. Cisco Unified Communications Sizing Tool
B. Cisco Unified Real-Time Monitoring Tool
C. Expert Advisor
D. Analysis Manager
A. two languages for the CAD and one language for the CSD
B. two languages for both the CAD and the CSD
C. one language for both the CAD and the CSD
D. one language for the CAD and a different language for the CSD
A. Most skilled
B. Most handled contacts
C. Least skilled
D. Longest available
A. It receives all mail sent in the Send eMail step as a bcc.
B. It is the From address for emails sent by agents using Agent E-mail.
C. It becomes the From address in the Send eMail step if no address is specified.
D. It is used if no email contact is specified in the Create eMail step.
A. The layout is associated to the desktop layout under Team Resources.
B. The layout is associated to the team under Team Resources.
C. The layout is associated to the CSQ definition.
D. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
A. On Exception Goto step
B. Connect step
C. Trigger Application step
D. CallSubflow step
A. Timeout
B. SQL Error
C. Successful
D. No Data
A. Send HTTP Response
B. Create URL Document
C. Cache Document
D. Place Call
E. Write Document
A. Cisco Unified Communications Manager cluster status
B. system parameters configuration
C. date and time of most recent failure
D. database replication status
