A. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact Center Express database
B. in Application Administration with user data stored in the Cisco Unified Communications Manager Express database
C. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Communications Manager Express database
D. in Application Administration with user data stored in the Cisco Unified Contact Center Express database
A. two languages for the CAD and one language for the CSD
B. two languages for both the CAD and the CSD
C. one language for both the CAD and the CSD
D. one language for the CAD and a different language for the CSD
A. The gadget to initiate or accept a call is common and is not tied to a specific tab.
B. The Manage Customer tab hosts the gadget.
C. The Home tab hosts the gadget.
D. The My Statistics tab hosts the gadget.
A. The variable can be used to pass data to and from subflows.
B. The variable can be used to pass data to and from VoiceXML applications.
C. The variable can be used in conditional steps.
D. The value for that variable can be supplied via Application Configuration in Application Administration.
E. The value for that variable is defined by the calling application.
A. Delete a skill
B. Create a resource.
C. Enable automatic work on a CSQ.
D. Delete a resource group.
E. Modify the skill competence level of an agent.
F. Remove a skill from a CSQ.
A. DB Get
B. DB Read
C. DB Write
D. DB Release
A. send an email to an SME
B. chat with an SME
C. start a Cisco WebEx session with an SME
D. send enterprise data to an SME
E. transfer a call to an SME
A. On Exception Goto step
B. Connect step
C. Trigger Application step
D. CallSubflow step
A. Proactive Debugging
B. Cisco Unified Contact Center Express Editor
C. Accept Step
D. Reactive Debugging
