A. CVP reporting server
B. ICM Router
C. Media Server
D. VXMLGW
A. CCE Web Admin
B. Auto-answer
C. Scripting logic
D. Survivability
E. Skill target configuration
A. Deleted Objects tool
B. Call Tracer
C. Router Log Viewer
D. ICM Script Editor
A. productivity
B. customer expectations
C. call abandon rate
D. average queue time
E. cost
F. customer satisfaction
A. Callback
B. Courtesy Callback
C. TSMS
D. Email
E. Chat
A. Admin Server node will add the additional tools provided in the Administration Tools folder.
B. PG Server node will add the additional tools provided in the Administration Tools folder.
C. The Logger Server node will add the additional tools provided in the Administration Tools folder.
D. Script Editor is available in the PG and ICM Router server.
