500-442試験無料問題集（62題）「Cisco Administering Cisco Contact Center Enterprise 認定」

出題：1

Which two functionalities should a Contact Center typically be provided? (Choose two.)

解説: (GoShiken メンバーにのみ表示されます)

出題：2

What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

A. customizes the visual presentation of the reports

B. allows different groups of users to configure APIs based on their roles

C. allows agents to re-skill to a different skill group or team

D. obtains data from the base solution's database, known as Data Sources

E. automates Text to Voice Bot Configurations

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

解説: (GoShiken メンバーにのみ表示されます)

出題：4

What are two descriptions for the Agent Targeting Rule? (Choose two.)

A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).

B. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

C. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.

D. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).

E. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).

解説: (GoShiken メンバーにのみ表示されます)

出題：5

What value is used for Variable REQUERY_NO ANSWER?

A. 2

B. 1

C. 4

D. 3

出題：6

Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

解説: (GoShiken メンバーにのみ表示されます)

500-442試験無料問題集「Cisco Administering Cisco Contact Center Enterprise 認定」