A. TCP/IP
B. IVR and Queuing
C. Routing Protocols
D. Surveys
E. Skill-Based Routing
A. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
B. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
C. As part of the configuration, both device profiles and phones need to be added to the pg user account.
D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
A. log in to CCE admin
B. view Team gadget in Finesse
C. CUC login
D. CUCMAPI
E. answer Calls from Skill groups and PQs
A. to ensure the contact is handled by the correct CCE Routing Script
B. to ensure the correct Skill Target is selected
C. to ensure the call goes to the correct MRD
D. to ensure the call reaches the agent in the correct queue
A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
B. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
C. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
D. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
E. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
A. Wrap-up on Incoming, set to Required
B. Enable "Require Idle Reason"
C. Wrap-up on Outgoing, set to Required
D. Enable "Require Logout Reason"
