A. removes adoption barriers
B. aligns partners on training
C. manages and mitigates renewal risk
D. defines the account forecast
A. guarantee that the customer will participate in an advocacy blog post
B. the customer's current needs, challenges, and goals
C. detailed information about the resources that will support the implementation
D. the updated terms, services, and pricing options
A. Enterprise Agreements
B. Subscription
C. Transactional
D. Pay as you go
A. Total Partner View
B. Total Partner Value
C. Telepresence Value
D. Total Product Value
A. The Renewals Manager is successful at attracting new customers.
B. The Renewals Manager is skilled at increasing company OPEX.
C. The Renewals Manager is proficient at technical troubleshooting.
D. The Renewals Manager is effective in retaining customers.
A. communicate new greenfield opportunities
B. communicate customer's perceived value and highlight potential barriers
C. communicate the closure of contracts
D. communicate discounts on services and software
A. position an Enterprise Agreement
B. prepare a partner-branded managed service deal
C. provide a discount for Enterprise Networking and Webex licenses
D. propose to migrate to a perpetual model
A. Review the customer history and goals with Cisco and partner resources.
B. Meet the customer and perform a renewals diagnosis.
C. Download contract data and independently develop a renewals strategy.
D. Schedule a meeting with the customer to negotiate contract terms.
A. living repository that gathers key information, action plan, health measurement and KPIs into one actionable document
B. document capturing a comprehensive view of all customer health scores
C. tool for reporting TAC cases to management
D. internal-only document that captures all account activities
A. No disruption to recurring revenue.
B. Customer satisfaction is improved.
C. Incentives will be paid.
D. There is no significant impact if sales are on plan.
