A. reduced travel costs for executives
B. increased customer service satisfaction levels
C. reduced energy costs in manufacturing
D. increased sales from a specific market segment
A. Uses technology to raise efficiency
B. Raises IT spending and leads to higher return on investment
C. Reduces IT costs to the business
D. Allows the customer to overcome a perceived issue with upside potential
A. Business value
B. Lifecycle management
C. Solution portability
D. Accountability
E. Maintenance policies
F. Interoperability
A. This shows your #1 priority is to build friends and allies
B. You increase the odds of gaining an advocate for the largest cost alternative you can offer the customer
C. You build a basis for gaining insight into a range of customer viewpoints or priorities
D. You gain influence with the IT Executive, since they alone can help you displace a competitor
A. IT staff can be redeployed to projects delayed due to resource constraints
B. By using remote experts during selling, the customer can add $10M to quarterly revenue
C. A network upgrade can reduce outages by 10-15%
D. A new security policy can reduce risk of a cyber attack on the company's network infrastructure
A. likelihood and impact
B. frequency and size
C. impact and readiness
D. impact and time
A. Financial requirements and timeframe
B. Stakeholders who have been interviewed and their views
C. Reasons why Cisco solutions maximize business value
D. Primary technical value points that the solution provides
E. Solution design and implementation plan
A. Anticipated dates for vendor releases of new product versions
B. Quarterly backup and upgrade schedules for installed hardware or software
C. The business case
D. Opportunities to bundle changes together with other work items on the IT organization's calendar
E. Managing implementation risks
A. Critical success factors define what must happen in order for success to be achieved, whereas KPIs are measurements that help determine the level of performance actually attained.
B. Critical success factors define when to take each measurement, whereas KPIs determine how things should be measured.
C. Critical success factors and KPIs are essentially the same thing.
D. Critical success factors define how things should be measured, whereas KPIs determine when to take each measurement.
A. Run multiple pilot programs to gain valuable user feedback.
B. Work alongside the customer to provide a high-quality user adoption plan.
C. Ensure that all risks are mitigated.
D. Ensure that the customer approves of key performance indicators.
