820-605試験無料問題集（159題）「Cisco Customer Success Manager 認定」

出題：1

In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

A. The adoption campaign provides free trial licenses for feature upgrades.

B. The adoption campaign provides free user training.

C. The adoption campaign provides notifications of new feature releases.

D. The adoption campaign surveys all end users for product feedback.

E. The adoption campaign notifies customers of a critical bug.

正解：A,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

A. Examine solution pricing with the Renewals Manager.

B. Schedule Quarterly Business Review with the new leadership team.

C. Review the original business case and reassess desired outcomes with the new leadership team.

D. Create a new Health Index dashboard with the Sales team.

E. Evaluate the customer's expertise in managing the purchased solution.

正解：B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success?
(Choose two.)

正解：D,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Refer to the exhibit.

Which action must be taken by Customer Success Manager ?

A. Recommend expansion opportunities.

B. Identify the adoption barriers.

C. Review the financial index.

D. Develop a customer testimonial.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

A. technical

B. business

C. data

D. operational

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

A. Discuss new opportunities and new products to purchase

B. Document the session, stakeholder interests, and metrics for leadership

C. Provide technical configuration for development

D. Create a success plan to be reviewed with the customer at the next review meeting

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Which action should a Customer Success Manager take to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

A. Provide training content to address current and existing barriers.

B. Provide break-fix support for technical problems experienced or observed by the customer.

C. Provide a detailed cost structure for the management team.

D. Provide direct and in-depth technical expertise upon customer request.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Which action should a Customer Success Manager take when the product utilization score is not improving?

A. Contact the product operations team to review the telemetry and offer insights to the customer.

B. Engage the sales team to upsell the solution and offer options and product diversity to thecustomer.

C. Conduct customer interviews to understand current adoption barriers and develop a solution plan.

D. Review the support case history to identify product quality or customer education issues.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Which type of information should be captured during the first customer engagement?

A. stakeholder map

B. customer's desired outcomes

C. expansion opportunities

D. cases escalated to technical support

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A. Provide trending information on license types B and D and share with all stakeholders

B. Share the report with the customer point of contact for license types B and D and determine causes

C. Run analysis on all the license types used by the customer on all platforms

D. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

820-605試験無料問題集「Cisco Customer Success Manager 認定」