A. Comparing the current state of technology with capabilities provided by Cisco solutions and services helps identify gaps and provide opportunities for more services and solutions.
B. The current state of technology will provide the capabilities needed by the customer.
C. Comparing the current state of technology with capabilities needed by the customer, the partner will confirm if the solutions sold helped solve the problem.
D. Cisco solutions only provide capabilities for the current state.
A. Determine requirements; Gather data and analyze data; Take corrective actions;Present management report on outcomes.
B. Determine requirements; Gather data; Analyze problems; Report on outcomes.
C. Take measurements; Make one or more corrective actions; Take new measurements.
D. Define what you should measure; Gather, process and analyze the data; Present the information for management decision making; Implement corrective action.
A. Business Services
B. Operational Services
C. Enablement Services
D. Management Services
E. Migration Services
A. business goal, major activities, information used, and interactions among people and technology
B. activity-based costing used to perform the activities.
C. peak, low, and average transaction volumes
D. list of recommended technology products, to provide automation and reduce costs
A. Opportunity to promote special offers to the customer
B. Increased profit margin from the project
C. Increased levels of customer satisfaction
D. Opportunity to identify further opportunities
E. Faster time to sale
F. Closer relationship with the customer
A. must fit within the current IT budget
B. most advanced solution, both technically and for the business operation
C. lowest possible cost
D. an appropriate mix of risk, technology capability, and business capability, based on customer priorities
A. become more creative
B. become more competitive
C. establish new customer relationships
D. accelerate the Go To Market
A. improved brand image and reputation, as reflected in an informal set of interviews by someone writing an industry blog
B. number of new sales wins due to improved collaboration
C. percentage reduction in attrition (resignations) among customer service reps due to improved tools
D. retirement of servers previously used for capacity spikes
A. They should have a good balance across a variety of business groups.
B. The duration should be set by a single executive sponsor so that accountability is easiest to determine.
C. They should allow for the shortest total project elapsed time, regardless of risk.
D. The timing should be realistic, given the scope, budget, risk, and potential benefits.
A. Showback provides departments with visibility to their consumption of IT services but do not directly pay for the services.
B. Chargeback provides departments with visibility to their consumption of IT services but do not directly pay for the services.
C. Chargeback is an internal billing mechanism where departments directly pay for their consumption of IT services.
D. Showback is an internal billing mechanism where departments directly pay for their consumption of IT services.
