ITSM20F.EN試験無料問題集（135題）「EXIN IT Service Management Foundation based on ISO/IEC 20000 認定」

出題：1

According to ISO/IEC 20000-1, the use of suppliers to provide aspects of the Service Management processes is acceptable.
What level of the supply chain must the service provider manage?

A. All relationships between lead and subcontracted suppliers

B. Only as agreed in the contracts between the various parties

C. Only the subcontractors as the lead supplier is integral to the service delivery and self-managing

D. Only the relationship between the lead supplier and service provider

正解：D 解答を投票する

出題：2

In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient.
Which process should have prevented this from happening?

A. Capacity Management

B. Service Level Management

C. Availability Management

D. Configuration Management

正解：A 解答を投票する

出題：3

What triggers a re-test of the Service continuity and availability plans?

A. significant periods of unplanned non-availability

B. a major disaster having occurred

C. a major change to the service environment

D. six months having passed since the last test

正解：C 解答を投票する

出題：4

A company decides to apply the principle of continual improvement. Which action would result from this decision?

A. Review the Service Management System at least annual

B. Analyze and evaluate the existing situation to identify areas for improvement

C. Start an internal service organization evaluation

D. Analyze customer satisfaction and identify resulting actions

正解：B 解答を投票する

出題：5

What is a purpose of ISO/IEC 20000?

A. to promote the adoption of an integrated process approach

B. to provide best practice guidance on IT Service Management

C. to provide best practice guidance on security management

D. to promote the adoption of IT governance

正解：A 解答を投票する

出題：6

What is required to be in place for emergency changes?

A. Controlled Acceptance Test environment

B. Capacity plans

C. policies and procedures

D. Service Continuity Plans

正解：C 解答を投票する

出題：7

What is the contribution of Availability Management to the Service Level Management process?

A. Availability Management acts in consultation with users to determine the availability of IT services.

B. Availability Management provides information about the availability of the services being provided.

C. Availability Management ensures that a Service Level Agreement (SLA) is available for all users.

D. Availability Management supplies data about the availability requirements of users.

正解：B 解答を投票する

出題：8

What can be improved by achieving quality objectives?

A. Relationship with unauthorized patties

B. Relationship with interested suppliers

C. Personal satisfaction of the Configuration Manager

D. Effectiveness of the service

正解：D 解答を投票する

出題：9

What is the objective of the Security Management process?

A. to manage information security effectively relating to the financial administration of service activities

B. to manage information security effectively for critical services only

C. to manage information security effectively for IT staff

D. to manage information security effectively within all service activities

正解：D 解答を投票する

出題：10

Which process or function has the objective of recording and providing technical information about the if infrastructure?

A. Service desk

B. Budgeting and accounting for services

C. Configuration management

D. Service level management

正解：A 解答を投票する

ITSM20F.EN試験無料問題集「EXIN IT Service Management Foundation based on ISO/IEC 20000 認定」