ITSM20FB試験無料問題集（80題）「EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 認定」

出題：1

In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

A. Capacity Management

B. Service Level Management

C. Availability Management

D. Configuration Management

正解：A 解答を投票する

出題：2

A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered. What is the name of the document?

A. Service Level Agreement (SLA)

B. Underpinning Contract

C. Service Level Requirement

D. Service Catalog

正解：D 解答を投票する

出題：3

What is meant by the Urgency of an Incident?

A. the relative importance of the incidents when handling them

B. the degree to which the solution of an incident tolerates delay

C. the time needed by IT Services to resolve the incident

D. the degree to which the incident gives rise to a deviation from the normal service level

正解：B 解答を投票する

出題：4

When can the building and testing of a Change begin?

A. As soon as the Request for Change (RFC) has been classified

B. As soon as there is a correct network plan for the change

C. As soon as the impact analysis has been discussed by the members of the Change Advisory Board

D. As soon as the Request for Change (RFC) has been formally authorized

正解：D 解答を投票する

出題：5

Which of the following activities in the Problem Management process is related to the Change Management process?

A. classifying Problems

B. correcting Problems

C. identifying Problems

D. investigating a solution

正解：B 解答を投票する

出題：6

Which of the following is a best practice concerning information securitycha risk assessment?

A. Information security risk assessments should be performed once a year.

B. Information security risk assessments should be performed as a result of the review of every incident.

C. Information security risk assessments should be carried out by an external auditor to maintain objectivity.

D. Information security risk assessments should be performed at agreed intervals and be maintained during changes.

正解：D 解答を投票する

出題：7

What is the best definition of "Quality system"?

A. organizational structure related to responsibilities, procedures and resources for implementing quality management

B. set of the measures and procedures used to ensure that the services provided continue to fulfill the expectations of the customer and the relevant agreements

C. ability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently

D. mandatory Quality management practices followed by everyone in the service provider organizations

正解：A 解答を投票する

出題：8

What is known as a temporary solution that enables the user to continue working?

A. Known Error

B. Service Request

C. Request For Change (RFC)

D. Workaround

正解：D 解答を投票する

ITSM20FB試験無料問題集「EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 認定」