ITSM20FB試験無料問題集（80題）「EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 認定」

出題：1

What can be improved by achieving quality objectives?

A. Relationship with unauthorized patties

B. Relationship with interested suppliers

C. Personal satisfaction of the Configuration Manager

D. Effectiveness of the service

正解：D 解答を投票する

出題：2

Different types of events are reported to the Service Desk. Which event is an incident?

A. A report that the printer is not working

B. A notification that a new toner cartridge has just been installed in a printer

C. A request for the installation of a new bookkeeping package

D. Information about the rollout of a specific application

正解：A 解答を投票する

出題：3

What has to be included in a well defined process?

A. Timelines

B. Statistical support

C. Expected outcomes

D. Functions

正解：C 解答を投票する

出題：4

One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location. What is the name of this location?

A. Configuration Management Database (CMDB)

B. Software Distribution Library

C. Capacity Database

D. Definitive Software Library (DSL)

正解：D 解答を投票する

出題：5

An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade. Which process or function is responsible for rolling out these Changes?

A. Security Management

B. Service Desk

C. Release Management

D. Change Management

正解：C 解答を投票する

出題：6

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

A. quarterly

B. monthly

C. only when there is a business need to change the service

D. annually

正解：D 解答を投票する

出題：7

What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

A. Capacity management

B. Release management

C. Information security management

D. Incident management

正解：C 解答を投票する

出題：8

What is a purpose of ISO/IEC 20000?

A. to promote the adoption of an integrated process approach

B. to provide best practice guidance on IT Service Management

C. to provide best practice guidance on security management

D. to promote the adoption of IT governance

正解：A 解答を投票する

ITSM20FB試験無料問題集「EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 認定」