SIAMP試験無料問題集（58題）「EXIN SIAM Professional 認定」

出題：1

ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator.
The decision has been made to consolidate services into four service groups (in order of proportion of the services)
-OUTSCO: service desk, desktop and laptop support services, networking, infrastructure support
-ZYXS bespoke application support and development
-ZYXD data centers and hosting
-BANKSCO: BCT and BNK application support
Services from all other current service providers will be transitioned into these service groups as their contracts expire After the service integrator has been onboarded, which of the providers should be onboarded as the first priority?

A. O BANKSCO

B. O OUTSCO

C. ZYXS

D. O ZYXD

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

ZYX decides to go with SIAMRUS as the service integrator.
The SIAM Project Board has recognized there will be challenges to making the changes required to the attitude and behavior of individuals and the culture of the ZYX companies that are necessary for a successful transition to a SIAM model What is the best approach that should be taken to ensure success with organizational change management (OCM)?

A. As SIAMRUS holds the primary responsibility for OCM on behalf of ZYX, SIAMRUS should actively engage in ADKAR activities from the beginning of the Discovery and Strategy stage. This will avoid organizational uncertainties in the Implementation stage.

B. ZYX and SIAMRUS should both focus their OCM activities on relationships and interfaces with new and existing service providers from the beginning of the transition in order to ensure a smooth transition of the service providers into the SIAM ecosystem

C. ZYX should commence OCM activities as part of the Plan and Build stage, specifically focusing on weak or missing ADKAR elements This will reduce the nsk of resistance to change and employees reverting to undesired behavior

D. a ngid governance structure should be enforced from the onset of the transition to the SIAM ecosystem to create awareness and to solve the existing problems with service providers having goals or interests that are in conflict with those of ZYX

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible.
What should the IT Director do?

A. Design a new SIAM strategy ignoring the report from SIAMRUS

B. Design a new SIAM strategy using the report from SIAMRUS as input

C. Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK

D. Adopt the SIAM strategy proposed by SIAMRUS for ZYX

正解：B 解答を投票する

出題：4

ZYXS service management currently operates a Change Approval Forum (CAF): which is chaired by the ZYXS Service Management and Service Desk Lead, and is meant to be attended by user representatives from each ZYX company.
-In the new SIAM model ZYX is considering using SIAMRUS as the service integrator
-ZYX plans to keep all current service providers, renegotiating and extending contracts where necessary.
-OUTSCO will continue to provide the services for users in ZYXUK
-ZYXS, ZYXD, and the application development team from ZYXUK will become internal service providers The SIAMRUS SIAM model includes a process model for change management. In this model. SIAMRUS will hold an Integrated Change Advisory Board (ICAB) meeting every two weeks, where proposed changes to the services and systems will be reviewed before approval SIAMRUS will mandate the use of their change management toolset by all service providers The CIO is concerned that some of the current service providers may not comply with the SIAMRUS process model for change management Which organizations are most likely to not comply and why?

A. CADSCO, FIELD$CO and MAIL$CO. because commodity service providers provide services to multiple customers

B. ZYXUK, because there is no need for the development team to attend the ICAB as they are an internal service provider

C. ZYXS, because their Service Management and Service Desk Leadis the chair of the current ZYXS CAF

D. OUTSCO, because they use a commodity cloud-based service to monitor the ZYXUK networks and infrastructure

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

The ZYXS IT Director has proposed to the CIO that ZYXS should be the service integrator in the new SIAM model. The CIO wants to validate if the necessary capabilities exist in ZYXS. The CIO has asked SIAMRUS to perform the assessment.
What is the first activity that SIAMRUS should carry out?

A. Assess the existing capabilities of each team in ZYXS and determine if they are at the required maturity

B. Identify and then map the stakeholders, process owners and managers for all services across ZYX

C. Compare the ZYXS service integration capabilities with the SIAM objectives and the target SIAM model

D. Prepare a heat map to provide a graphical summary of capabilities and show it to the CIO

正解：C 解答を投票する

出題：6

The outline SIAM model has been determined.
-ZYXS will be the service integrator
-The development teams from ZYXS and ZYXUK will merge to provide application development and support services
-OUTSCO will provide a centralized service desk the wide area network and local area networks
-ZYXD will provide hosting services
-MAILSCO will provide e-mail services
-MOBSCO will provide desktop support for all users
The strategy is to transfer the current services to these named service providers as the legacy contracts expire The CIO wants to ensure that the tooling strategy supports the corporate strategy What would be the most appropriate tooling strategy*?

A. The service providers use the ZYXS tool exclusively

B. The service providers and ZYXS interface their tool with OUTSCO

C. The service providp-s .isp the QI .'W.C; tool exr iisivpIv

D. The service providers use the ZYXS tool or use an interface with it

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

SIAMP試験無料問題集「EXIN SIAM Professional 認定」