SIAMP試験無料問題集（58題）「EXIN SIAM Professional 認定」

出題：1

When planning for the NEWGEN project which is the most likely set of audit findings and recommendations?

A. The ZYX companies all have different management structures One ownership and management structure should be identified and then implemented across the group companies in order to ensure the simplest possible reporting and decision-making regime

B. Many service providers are used across the ZYX organizations Before commencing the NEWGEN project these should be consolidated to focus on the design of the NEWBNK service in order to concentrate efforts on operating the future SIAM environment.

C. There is a high number of legacy applications still in use To ensure a smooth transition to a single service provided to all customers across the ZYX group these should all be replaced before initiating the project to introduce the NEWBNK service.

D. There is a use of many different services and service providers across the ZYX organizations This should be consolidated under the standard SIAM model proposed by SIAMRUS thus ensunng the objective of rapid introduction of new services and service providers

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that drive improvement once the transition has been made to a SIAM model.
ZYXS provide a range of services to some ZYX companies The ZYX IT steering group meets every 4 months chaired by the ZYXS IT Director It is attended by representatives from each ZYX company SIAMRUS provided a report for ZYXUK. This included a set of metrics that SIAMRUS have used before with other organizations. ZYXS has been selected to be the internal service integrator in the new SIAM model The ZYXS IT director has provided a set of metrics from an organization that she previously worked for What is the best way for ZYX to ensure effective metrics are in place to improve services?

A. At the next IT steering group meeting, agree on a common set of metrics that all service providers must use.

B. Run a pilot with metrics from the ZYXS IT director, involving ZYXS and all service providers

C. Proceed with the set of metrics that SIAMRUS has previously used with other service providers

D. Take the set of metrics currently used by ZYXS and apply them across all service providers

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

The planning for NEWGEN has started
-ZYXS will be the service integrator
-OUTSCO will provide application support services
-NETSCO will provide network services.
-PAYSCO is asked to continue to provide payroll services
Users are happy with the services of PAYSCO The contract with PAYSCO has 2 years left to run This is 18 months after the expected completion date ot the implementation of the SIAM model Initial discussions by ZYXS with PAYSCO have indicated that PAYSCO does not want to make any contract changes to support the SIAM model.
Given this constraint what is most likely to be the best method to plan for onboarding PAYSCO?

A. Ask to terminate the existing PAYSCO contract earlier than agreed on for an additional fee Engage in the market to source a replacement payroll service provider

B. Wait until the current contract expires to onboard PAYSCO Until then, PAYSCO will operate outside of the SIAM model to avoid the need for contract changes

C. Renew PAYSCO's current contract to NETSCO OUTSCO will manage PAYSCO as a subcontractor under a new SIAM based contract between ZYX and OUTSCO

D. Implement an interim operating model for the management of PAYSCO Manage the ongoing relationship with PAYSCO to align operations to the SIAM model

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

The transition to SIAM was completed 12 months ago using a big bang approach. ZYXS is the service integrator The ZYX Board of Directors set a strategic vision for SIAM to gam control over changes to all IT services within 2 years This is not being achieved and there are issues with the performance of several service providers.
Who should be in the service review board?

A. The senior representative from each of the service providers

B. . The CAF and the ZYXS Service Management and Service Desk Lead (chair) - The change managers from each of the service providers

C. The service improvement process owners from each of the service providers

D. . The ZYXS IT Director (chair)

E. The service delivery directors from each of the service providers

F. . The ZYXS service improvement manager (chair)

G. . The ZYX CEO (chair) and the ZYXS IT Director

正解：F 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

ZYX has experienced a failure in their finance system leading to the delay of an invoicing run, a resulting temporary cash flow problem, and a breach of the service level for the end-to-end service.
Investigations show that this was caused by a change implemented by NETSCO A change request had been raised but not yet authorized As the NETSCO engineer thought it was urgent, they implemented the change without following the appropriate change processes to obtain authorization.
What is the most appropriate course of action the service integrator should take?

A. inform the management of NETSCO and let them deal with it as an operational matter

B. Create a service improvement initiative for the treatment of emergency changes

C. Impose service credits on NETSCO to compensate for the service level failure

D. introduce a service level target on changes implemented outside of the change control process

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

ZYX has implemented a SIAM structure, appointing SIAMRUS as the service integrator.
The SIAM strategy is to consolidate to a smaller number of service providers over time as existing contracts expire Until then. ZYX wants all current service providers to be part of the SIAM ecosystem.
What should ZYX do?

A. Put a clause in service provider contracts that SIAMRUS is acting on behalf of ZYX or negotiate themselves

B. Draw up a collaboration agreement across all service providers setting out how they will work together

C. Write to all the service providers informing them that SIAMRUS has been appointed as the service integrator

D. Communicate the SIAM strategy and instruct SIAMRUS to speak to all service providers to explain their role

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

SIAMP試験無料問題集「EXIN SIAM Professional 認定」