A. Nonconformity and corrective action
B. Continual improvement
C. Strategy and Improvement Plan
D. Service design
A. Qualitative approach
B. Quantitative approach
A. 12 sections and 1 supporting section
B. 12 sections and 1 supporting section
C. 13 sections and 2 supporting sections
D. 13 sections and 2 supporting sections
A. Performance-oriented
B. Process-oriented
C. People-oriented
A. to identify crisis
B. to determine minimal acceptable outage
C. to determine the business continuity strategy
D. to identify risks
A. Procedural functions
B. Supporting functions
A. Maintenance
B. Functionality
C. Dependency
D. Process
A. True
B. False
A. Do
B. Act
C. Check
D. Plan