GCP-GC-ADM試験無料問題集（62題）「Genesys Cloud Certified Professional

出題：1

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

A. True

B. False

正解：A 解答を投票する

出題：2

Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration

A. 3, 5, 1, 4, 2

B. 3, 5, 4, 2, 1

C. 3, 4, 5, 2, 1

D. 3, 5, 1, 2, 4

正解：D 解答を投票する

出題：3

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

A. Queue

B. Language

C. Skills

D. Roles

正解：B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

A. 8

B. 2

C. 4

D. 6

正解：C 解答を投票する

出題：5

Why must you create queues for ACD functionality to work?

A. Queues match agents to an appropriate interaction using ACD

B. Queues are the waiting lines for interactions that are routed using ACD

C. Queues are the waiting lines for the agents who will be assigned interactions through ACD

D. Queues provide ACD with a means to determine the skill level requirement of an interaction

正解：A 解答を投票する

出題：6

Select the types of scheduling available in Genesys Cloud. (Choose two.)

A. Manual Scheduling

B. Automated Scheduling

C. All of the above

D. Load based Scheduling

正解：B,D 解答を投票する

GCP-GC-ADM試験無料問題集「Genesys Cloud Certified Professional - Contact Center Administration 認定」