A. System
B. Data
C. User
D. Menu
A. Copy an existing role then add the necessary permissions to meet your needs
B. Create a new Role and assign the necessary permissions to that role
C. Create a new Group and assign the necessary permissions to the group
D. Create or modify a workgroup to meet your needs
A. Use a text editor, such as Notepad, to create your .csv files
B. Create a spreadsheet and export it as a .csv file
C. Use a .csv application to create .csv files
D. Use a word processing application, such as Microsoft Word, to create your .csv files
A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
A. Automatically assign an evaluation for all calls over 5 minutes
B. Set up a schedule to run a daily report
C. Determine how long to retain recordings and whether to archive or delete them
D. Update the Do Not Call list with records that have the appropriate wrap-up code
E. Determine how many evaluations per hour to assign to a quality evaluator
