A. Voicemail
B. Email
C. Voice
D. Chat
A. Telephony Admin
B. Master Admin
C. Genesys Cloud User
D. Employee
E. Admin
A. Fatal Questions are the same as critical Questions
B. Fatal Questions have a heavier weight than non-fatal Questions
C. Fatal Questions are also critical Questions. If scored "No" the evaluation score will be zero
D. Fatal Questions are also critical Questions. If scored "No" the agent will be terminated
A. Skills
B. Agent Availability
C. Intent of Call
D. Languages
A. A contact list can have its own unique structure, including an arbitrary number of phone number types
B. Contact lists are read-only and cannot be updated by the agents
C. Contact lists must contain the home phone number and first and last name fields, at a minimum
D. To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name
E. Each campaign can have its own contact list, or contact lists can be shared among campaigns
A. Configure queues
B. Convert text to speech
C. Receive and route calls
D. Play pre-recorded messages
E. Configure skills
