GCP-GC-ADM試験無料問題集（62題）「Genesys Cloud Certified Professional

出題：1

What would you select from the Performance menu to view real-time statistics for all active campaigns?

A. Schedules

B. Scripts

C. Outbound Campaigns

D. Campaign Management

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

What additional functionality will your business have by setting up and using ACD Messaging in your contact center?

A. The ability to receive and route specific tweets to agents so that they can respond to those tweets

B. The ability to create and manage a Facebook page

C. The ability for customers to access their accounts via social media channels

D. The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets

正解：C 解答を投票する

出題：3

Which ACD routing method routes interaction to the next available agent?

A. Skills based routing

B. All of the above

C. Standard ACD

D. Bullseye ACD

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)

A. Language

B. Time since the agent became available

C. Skills

D. Staffing requirements

E. Additional attribute ratings

正解：A,B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

A. Telephony Admin

B. Master Admin

C. Genesys Cloud User

D. Employee

E. Admin

正解：D,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

A. 8

B. 2

C. 4

D. 6

正解：C 解答を投票する

GCP-GC-ADM試験無料問題集「Genesys Cloud Certified Professional - Contact Center Administration 認定」