A. This is how long the interaction will alert before timing out and setting the agent's status to Not Responding
B. This is how long the interaction will wait to begin alerting the agent
C. This is how long the interaction will alert before disconnecting
D. This is how long the agent has to complete after call work
A. Group chat is only available to administrators
B. The group is in the wrong Organization
C. The group is set to members only and they are not members of the group
D. The group is set to public
A. Callable Time Sets provide a way to define your own time zones to associate with a campaign.
B. Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.
C. Callable Time Sets are used to define when a campaign starts and stops.
D. Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.
A. Manual Scheduling
B. Automated Scheduling
C. All of the above
D. Load based Scheduling
A. The mappings allow you to associate wrap-up codes to specific campaigns
B. The mappings allow you to associate wrap-up codes to specific queues
C. The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction
D. The mappings allow you to associate some behavior with the wrap-up code, such as callback time
A. Call
B. Message
D. Email
E. Chat
