GCP-GC-ADM試験無料問題集（62題）「Genesys Cloud Certified Professional

出題：1

What is the recommended way to create a .csv file?

A. Use a text editor, such as Notepad, to create your .csv files

B. Create a spreadsheet and export it as a .csv file

C. Use a .csv application to create .csv files

D. Use a word processing application, such as Microsoft Word, to create your .csv files

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

What is the Alerting Timeout with regard to Queue configuration?

A. This is how long the interaction will alert before timing out and setting the agent's status to Not Responding

B. This is how long the interaction will wait to begin alerting the agent

C. This is how long the interaction will alert before disconnecting

D. This is how long the agent has to complete after call work

正解：B 解答を投票する

出題：3

What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?

A. IVR prompts

B. Scripts

C. Toast pop-ups

D. Dialog boxes

正解：B 解答を投票する

出題：4

Currently, you manage all agents' schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?

A. Workforce Management

B. Workflow Process Automation

C. Genesys Cloud Architect

D. Genesys Cloud Reporting

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

A. Interaction

B. Dashboard

C. Dynamic Views

D. Reports

正解：A,B,D 解答を投票する

出題：6

What two options are available to create a customized user role?

A. Copy an existing role then add the necessary permissions to meet your needs

B. Create a new Role and assign the necessary permissions to that role

C. Create a new Group and assign the necessary permissions to the group

D. Create or modify a workgroup to meet your needs

正解：B 解答を投票する

GCP-GC-ADM試験無料問題集「Genesys Cloud Certified Professional - Contact Center Administration 認定」