GCP-GCX試験無料問題集（137題）「Genesys Cloud CX Certified Professional

出題：1

Which embedded clients does Genesys Cloud CX support? Choose 2 answers

A. Oracle

B. Zoho

C. Zendesk

D. Salesforce

正解：C,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Select all available options for adding widgets to a performance dashboard. (Choose four.)

A. Grid

B. Chart

C. Interaction

D. Metric

E. Text

F. Agent Status

正解：A,B,D,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Which view helps supervisors analyze performance issues with a specific skill in one or more queues?

A. Queues Activity

B. Skills Performance

C. Agents

D. Interactions

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

A. Medians

B. Knowledge levels

C. Skills

D. Languages

E. Index Ratings

正解：C,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Which of the following is not a Quality Management feature?

A. Interaction Recording

B. Policies

C. Scheduling

D. Evaluation Forms

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

What is the distinguishing feature between queues and groups?

A. Both queues and groups have the same ACD capabilities.

B. Queues can have agents as members, while groups cannot.

C. Queues can be used in Architect flows, while groups cannot.

D. Unlike groups, queues allow for more complex scenarios like skill-based routing.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

A. The user may have deleted the icon.

B. The user is not assigned the appropriate role.

C. The user's phone is unplugged.

D. The phone number is being used by a different user.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Where can you add preconfigured settings to the phones?

A. Admin > Telephone > Phone Management > Base Settings

B. Admin > Telephone > Phone Management > Phones

C. Admin > Telephone > Phone Management > Calls

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

You suspect that one of your agents is not productive.
Which report would you run to view the agent's time on breaks and login/logout details?

A. Interaction Details Report

B. Queue Metrics Daily Report

C. Agent Metrics Report

D. User Status Detail Report

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

You cannot add variables to a script.

A. True

B. False

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

GCP-GCX試験無料問題集「Genesys Cloud CX Certified Professional - Consolidated 認定」