GCP-GCX試験無料問題集（137題）「Genesys Cloud CX Certified Professional

出題：1

Under which container is Queue available?

A. Integration

B. Contact Center

C. Routing

D. Telephony

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

A. Disable Genesys Cloud CX Login

B. Disable Location Detection

C. Password Expiration

D. Open Admission

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Which of the following items need to be configured for an outbound campaign? (Choose three.)

A. Campaigns

B. Dialing Modes

C. Contact Lists

D. Agents

E. Evaluation Forms

正解：A,B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Number plan determines how many and which digits are necessary for call routing.

A. True

B. False

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Which view helps supervisors analyze performance issues with a specific skill in one or more queues?

A. Queues Activity

B. Skills Performance

C. Agents

D. Interactions

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Which of the following statements is NOT true regarding numbering plan?

A. Numbering plan can be added or modified based on the organizational requirements.

B. Numbering plan is also known as a dial plan.

C. It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.

D. It has to be created manually.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

A. Add John to Genesys Cloud CX again so that a new invitation will be generated.

B. Resend the invite.

C. Tell John to be patient and wait for the email to arrive.

D. Submit a ticket to Genesys Cloud CX support.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)

A. Time since last ACD interaction

B. Language skills

C. ACD skills

D. Staffing requirements

E. Additional attribute ratings

正解：B,C,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

A dynamic report on Genesys Cloud CX is a customizable report that allows the user to select the data and metrics that they want to include in the report and how it is presented

A. True

B. False

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

You can use Regular Expressions to create Number Plans

A. True

B. False

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

GCP-GCX試験無料問題集「Genesys Cloud CX Certified Professional - Consolidated 認定」