GCP-GCX試験無料問題集（137題）「Genesys Cloud CX Certified Professional

出題：1

Where can DID Numbers be assigned to? Choose 3 answers

A. External Trunk

B. Queue

C. Call Flow

D. Phone

E. Person

F. Edge

正解：B,C,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Which of the following is not a Quality Management feature?

A. Interaction Recording

B. Policies

C. Scheduling

D. Evaluation Forms

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Which of the following are AND Evaluation Methods? (Choose three.)

A. Bullseye matching

B. Disregard skills

C. Best available skills

D. Agent availability

E. All skills matching

正解：A,C,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously

A. 8

B. 14

C. 12

D. 10

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Which report displays the length of each session for one or more agents over a specified period of time?

A. Agent Metrics Report

B. Agent Activity Summary Report

C. Agent Quality Details Report

D. Agent Login-Logout Details Report

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Once you create a custom field on your profile, it cannot be deleted from the Admin interface

A. True

B. False

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Which of the following statements is NOT true regarding numbering plan?

A. Numbering plan can be added or modified based on the organizational requirements.

B. Numbering plan is also known as a dial plan.

C. It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.

D. It has to be created manually.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

A. Reviewing and ensuring the usage of scheduled reports.

B. Running reports during peak hours.

C. Adjusting report parameters in order to include fewer agents, queues, and interactions.

D. Asking every team member to run and save a copy of the report.

正解：B,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Sam wants to install the reporting app on his iPad to access metrics.
Which of the following apps does he need to install?

A. Genesys Cloud CX Admin

B. Genesys Cloud CX User

C. Genesys Cloud CX Reporting

D. Genesys Cloud CX Supervisor

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

Which of the following Edge features provides client and server-side call matching?

A. Media server

B. SIP gateway

C. Call broker

D. SIP proxy

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

GCP-GCX試験無料問題集「Genesys Cloud CX Certified Professional - Consolidated 認定」