GCP-GCX試験無料問題集（137題）「Genesys Cloud CX Certified Professional

出題：1

Select all available options for adding widgets to a performance dashboard. (Choose four.)

A. Grid

B. Chart

C. Interaction

D. Metric

E. Text

F. Agent Status

正解：A,B,D,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Genesys Cloud CX Voice is __________.

A. A help bot that is available within Genesys Cloud CX chat.

B. A third-party service that provides external Phone Trunks.

C. Another name for Genesys Cloud CX.

D. An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Which Genesys Cloud CX feature helps reduce wait time for each call?

A. IVR

B. Skill-based Routing

C. Automatic Call Distribution

D. Workforce Management

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers, and executives make faster, more effective managerial and operational decisions

A. Genesys Cloud CX Task Manager

B. Genesys Cloud CX Social Media Analyzer

C. Genesys Cloud CX Hub

D. Genesys Cloud CX Supervisor

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

A. Safari

B. Internet Explorer

C. Firefox

D. Opera

E. Chrome

正解：C,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

A. It operates as a provisioning server, media server, SIP proxy, and SIP gateway.

B. It provides for the integration of Active Directory, SharePoint, and other third-party data.

C. It manages the Genesys Cloud CX platform services.

D. It provides core telephony services.

E. It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.

正解：A,D,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Which of the following is NOT a Genesys Cloud CX Collaborate feature?

A. Video Chat

B. Text Chat

C. Content Management

D. AI Chat

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

A. True

B. False

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Organizations with Communicate licenses can set up basic IVR with inbound call flow

A. True

B. False

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)

A. Update the Do Not Call list with records that have the appropriate wrap-up code.

B. Set up a schedule to run a daily report.

C. Automatically assign an evaluation for all calls over 5 minutes.

D. Specify time sets as a matching criteria.

E. Determine how long to retain recordings and whether to archive or delete them.

正解：A,C,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

GCP-GCX試験無料問題集「Genesys Cloud CX Certified Professional - Consolidated 認定」