A. Edge Groups
B. Organization
C. Sites
D. Edge
E. Gateway
A. Human Capital Management
B. Workforce Engagement
C. AI
D. Digital
E. VR
A. True
B. False
A. Organization ID
B. Agent Name
C. Company Name
D. ID
A. Queues Activity
B. Skills Performance
C. Agents
D. Interactions
A. employee
B. User
C. Supervisor
D. admin
A. With multiple active calls, click and drag an unselected call onto the previously selected call details.
B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
C. Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.
D. Have all attendees call you. When all calls are active, click the Start Conference button.
B. Communicate - User
C. User
A. Both queues and groups have the same ACD capabilities.
B. Queues can have agents as members, while groups cannot.
C. Queues can be used in Architect flows, while groups cannot.
D. Unlike groups, queues allow for more complex scenarios like skill-based routing.
A. Agent Metrics Report
B. Agent Activity Summary Report
C. Agent Quality Details Report
D. Agent Login-Logout Details Report
