GCP-GCX試験無料問題集（137題）「Genesys Cloud CX Certified Professional

出題：1

In which of these views would you see the amount of time an agent spent in each status?

A. Agent Performance

B. Agent Queue

C. Agent Interaction

D. Agent Status

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Which of the following statements about WebRTC phones is incorrect?

A. It is assigned to a specific user and only that user has permission to use the phone.

B. Genesys Cloud CX WebRTC phone runs in the browser.

C. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.

D. A WebRTC phone can be used even when disconnected from the Cloud.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Genesys Cloud CX comes with a predefined set of number plans and outbound routes - Users cannot customize new number plans and outbound routes.

A. True

B. False

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

A. With multiple active calls, click and drag an unselected call onto the previously selected call details.

B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

C. Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

D. Have all attendees call you. When all calls are active, click the Start Conference button.

正解：A,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Which of the following items need to be configured for an outbound campaign? (Choose three.)

A. Campaigns

B. Dialing Modes

C. Contact Lists

D. Agents

E. Evaluation Forms

正解：A,B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Which one of the following Genesys Cloud CX configuration options provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A. IP Phone Templates

B. Base Settings

C. Default Station Configuration

D. Managed IP Phones

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?

A. Phone name

B. Base settings

C. Hardware ID (MAC address)

D. Phone model

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?

A. Agents Evaluation Detail

B. Agents Interactions Detail

C. Agents Schedule Detail

D. Agents Wrap-Up Interval Detail

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

A. Reviewing and ensuring the usage of scheduled reports.

B. Running reports during peak hours.

C. Adjusting report parameters in order to include fewer agents, queues, and interactions.

D. Asking every team member to run and save a copy of the report.

正解：B,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

Which of the following Edge feature contains the built-in remote survivability mode?

A. Disaster recovery

B. SIP gateway

C. Call broker

D. SIP proxy

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

GCP-GCX試験無料問題集「Genesys Cloud CX Certified Professional - Consolidated 認定」