GCP-GCX試験無料問題集（144題）「Genesys Cloud CX Certified Professional

出題：1

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

A. Configuring trunks to identify premium-rate numbers.

B. Manually training users to prevent calling premium-rate numbers.

C. Creating a number-plan to identify premium-rate numbers.

D. Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.

A. Configure the Edge Connectors

B. Authenticate the Edge

C. Create an Edge Group

D. Configure a trunk

E. Assign the Edge to a Site

F. Create a Site

G. Associate the network interface

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

When you change an agent's queue status from On Queue to Off Queue, what is the agent's status displayed as in the view?

A. Break

B. Busy

C. Available

D. Away

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

A. It operates as a provisioning server, media server, SIP proxy, and SIP gateway.

B. It provides for the integration of Active Directory, SharePoint, and other third-party data.

C. It manages the Genesys Cloud CX platform services.

D. It provides core telephony services.

E. It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.

正解：A,D,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Organizations with Communicate licenses can set up basic IVR with inbound call flow

A. True

B. False

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

A. Medians

B. Knowledge levels

C. Skills

D. Languages

E. Index Ratings

正解：C,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Which of the following is NOT a Genesys Cloud CX Collaborate feature?

A. Video Chat

B. Text Chat

C. Content Management

D. AI Chat

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

What is the maximum limit for creating performance dashboards for private users?

A. 20

B. 15

C. 25

D. 10

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

How do you represent your organization when you contact the Genesys Cloud CX support team?

A. Organization ID

B. Agent Name

C. Company Name

D. ID

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.

A. True

B. False

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

GCP-GCX試験無料問題集「Genesys Cloud CX Certified Professional - Consolidated 認定」