GCX-ARC試験無料問題集（62題）「Genesys Cloud CX: Architect Certification 認定」

出題：1

The FindSkill() function is not case sensitive when performing a search.

A. True

B. False

正解：A 解答を投票する

出題：2

Which of the following feature is used to test the created flow before it goes live?

A. Test

B. Publish

C. Validate

D. Debug

正解：A 解答を投票する

出題：3

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

A. Resolution Codes

B. Account Codes

C. Status

D. Wrap-up Codes

正解：D 解答を投票する

出題：4

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A. Admin>Contact Center

B. Admin>Quality

C. Performance>Agents

D. Reports

正解：B 解答を投票する

出題：5

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

A. Inter-Digit Timeout

B. Menu Selection Timeout

C. Timeout

D. No Entry Timeout

正解：A 解答を投票する

出題：6

Which definition matches the After Call Work option Optional?

A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

正解：B 解答を投票する

GCX-ARC試験無料問題集「Genesys Cloud CX: Architect Certification 認定」