GCX-ARC試験無料問題集（62題）「Genesys Cloud CX: Architect Certification 認定」

出題：1

Which ACD routing method routes interaction to the next available agent?

A. Skills based routing

B. All of the above

C. Standard ACD

D. Bullseye ACD

正解：C 解答を投票する

出題：2

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

A. Inter-Digit Timeout

B. Menu Selection Timeout

C. Timeout

D. No Entry Timeout

正解：A 解答を投票する

出題：3

To route an incoming call based on the current time, _____ is the best method.

A. Scheduling

B. Call route

C. Callable time sets

D. Inbound call flow

正解：B 解答を投票する

出題：4

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

A. Architect

B. Automatic Call Distribution

C. Scheduling

D. Call Routing

正解：B 解答を投票する

出題：5

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

A. Password

B. ARN Number

C. Access ID

D. Token

E. Username

正解：A,D,E 解答を投票する

出題：6

Why must you create queues for ACD functionality to work?

A. Queues match agents to an appropriate interaction using ACD

B. Queues are the waiting lines for interactions that are routed using ACD

C. Queues are the waiting lines for the agents who will be assigned interactions through ACD

D. Queues provide ACD with a means to determine the skill level requirement of an interaction

正解：A 解答を投票する

GCX-ARC試験無料問題集「Genesys Cloud CX: Architect Certification 認定」