GCX-ARC試験無料問題集（62題）「Genesys Cloud CX: Architect Certification 認定」

出題：1

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

出題：2

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

A. Call Data Action

B. Set Screen Pop

C. Collect Input

D. Set UUI Data

正解：B 解答を投票する

出題：3

Which definition matches the ACD Evaluation Method Best Available Skills?

A. Matches the interaction to the first available agent who has all of the requested skills

B. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills

C. Looks for the first available agent and ignores any skill requirements

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.

A. Data Table Lookup

B. Call Data Action

C. Collect Input

D. Collect Data

正解：C 解答を投票する

出題：5

Which ACD routing method routes interaction to the next available agent?

A. Skills based routing

B. All of the above

C. Standard ACD

D. Bullseye ACD

正解：C 解答を投票する

出題：6

You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.

A. 1,4,2,3,6,5,7,8

B. 1,4,2,3,6,5,8,7

C. 1,4,3,2,6,5,8,7

D. 1,3,2,4,6,5,8,7

正解：B 解答を投票する

GCX-ARC試験無料問題集「Genesys Cloud CX: Architect Certification 認定」