GCX-ARC試験無料問題集「Genesys Cloud CX: Architect Certification 認定」

Which ACD routing method routes interaction to the next available agent?

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

To route an incoming call based on the current time, _____ is the best method.

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

正解:A,D,E 解答を投票する
Why must you create queues for ACD functionality to work?