GCX-ARC試験無料問題集（62題）「Genesys Cloud CX: Architect Certification 認定」

出題：1

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

A. True

B. False

正解：A 解答を投票する

出題：2

What would you select from the Performance menu to view real-time statistics for all active campaigns?

A. Schedules

B. Scripts

C. Outbound Campaigns

D. Campaign Management

正解：C 解答を投票する

出題：3

Which definition matches the After Call Work option Optional?

A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

正解：B 解答を投票する

出題：4

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A. Admin>Contact Center

B. Admin>Quality

C. Performance>Agents

D. Reports

正解：B 解答を投票する

出題：5

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

A. Avant

B. Safari

C. Internet Explorer

D. Firefox

E. Opera

F. Chrome

正解：D,F 解答を投票する

出題：6

What is the minimum value for the number of times to repeat a menu?

A. 2

B. 1

C. 0

D. 5

正解：C 解答を投票する

GCX-ARC試験無料問題集「Genesys Cloud CX: Architect Certification 認定」