GCX-ARC試験無料問題集（62題）「Genesys Cloud CX: Architect Certification 認定」

出題：1

Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".

A. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\

B. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""

C. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""

D. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"

正解：B 解答を投票する

出題：2

The interaction may not route properly if the default language skill is not selected.

A. True

B. False

正解：A 解答を投票する

出題：3

If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?

A. Decision

B. Disconnect

C. Jump to Menu

D. Transfer to Flow

正解：B 解答を投票する

出題：4

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?

A. Outbound Call Flow

B. Inbound Call Flow

C. In-queue Call Flow

D. Secure Call Flow

正解：B 解答を投票する

出題：5

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

A. Architect

B. Automatic Call Distribution

C. Scheduling

D. Call Routing

正解：B 解答を投票する

出題：6

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

A. IVR

B. DTMF

C. CRM

D. Telephony

正解：A 解答を投票する

GCX-ARC試験無料問題集「Genesys Cloud CX: Architect Certification 認定」