GCX-SCR試験無料問題集（62題）「Genesys Cloud CX: Scripting Certification 認定」

出題：1

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

A. You must have images of all the users located at the new location.

B. You must have the basic profile data for all users at the new location.

C. You must know the exact coordinates of the new building.

D. You must collect general information such as building address, number of floors, location contact information, etc.

E. You must have Admin rights to Genesys Cloud CX.

正解：D,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.

A. Use the notes section to pass information about the interaction.

B. Update the customer details in the script.

C. Invoke 'Outbound Update Contact' action

D. Both A and B.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

A. Add John to Genesys Cloud CX again so that a new invitation will be generated.

B. Resend the invite.

C. Tell John to be patient and wait for the email to arrive.

D. Submit a ticket to Genesys Cloud CX support.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

In Genesys Cloud, what features or aspects classify scripts? (Choose three.)

A. Utilization of visual controls

B. Integration of text and graphics

C. Creation of interaction-specific script templates

D. Labels based on interaction type

E. Classification based on interaction route

正解：A,B,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

A. Blind Transfer

B. Invoke Secureflow

C. Consult Transfer

D. Schedule Callback

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

What property should you enable for a variable whose value is to be saved to external storage?

A. Input

B. Custom

C. Output

D. External

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

GCX-SCR試験無料問題集「Genesys Cloud CX: Scripting Certification 認定」