A. Optimize the customer experience, regardless of touchpoint, or mode of access.
B. Integrating the supply chain in order to support the selling process.
C. Up-sell potential via outbound calling centers and automated dialers.
D. Driving the customer to the preferred enterprise sales channel.
A. Providing only the best quality products.
B. Fulfilling orders via inventory in-transit.
C. Incorporating customer sentiment into the order process.
D. Reducing supply chain costs.
A. The IBM Commerce Framework
B. The IBM Customer Experience Suite
C. The IBM Customer Service System
D. The IBM Enterprise Service Process Manager
A. Sterling Transportation Management
B. ILOG Logistics Optimization
C. Sterling Order Management
D. Sterling Supply Chain Visibility
A. Recognized best of breed web analytics and 1:1 marketing.
B. Support for social networks, affiliates, and content aggregators.
C. Rapid time to value, based on pre-integration and common marketing constructs.
D. Recognized best of breed customer interaction platform.
