The process which begins by understanding the product such as its value, its physical characteristics such as length, height, width, and weight and its fragility is called:
A set of systematic procedures to apply critical thinking to information, data and experience for the purpose of solving problems, making decisions, anticipating future problems and appraising situations is known as:
A chart that captures all the possible causes of a problem in a format designed to show their relationships to the problem and to each other is known as: