ITIL-4-Transition試験無料問題集（63題）「ITIL 4 Managing Professional Transition 認定」

出題：1

Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure

A. 2 and 3

B. 1 and 2

C. 1 and 4

D. 3 and 4

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Which are elements of the service value system?

A. Governance, service value chain, practices

B. Customer value, stakeholder value, organization

C. Service provision, service consumption, service relationship management

D. Outcomes, utility, warranty

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

How should the seven guiding principles be combined when an organization is making a decision?

A. By using all the guiding principles equally when making any decision

B. By using the one or two guiding principles that are most relevant to the specific decision

C. By using the focus on value' principle and one or two others that are relevant to the specific decision

D. By reviewing each guiding principle to decide how relevant it is to the specific decision

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?

A. Assured conformance

B. Fast development

C. Resilient operations

D. Valuable investments

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way. Which is the MOST appropriate approach?

A. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum to promote visibility

B. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff.

C. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonymity to be retained if desired

D. Send an email to the affected staff and ensure that as much detail as possible is included to promote transparency

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization 's objectives How can the organization ensure that all IT activities are aligned with the organization 's objectives?

A. Priories risk mitigation strategies in alignment with the organization 's risk appetite

B. Put compliance controls in place to ensure that all centers of expertise are following the same practices

C. Collect feedback from both organizational and IT leadership from each region

D. Establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

ITIL-4-Transition試験無料問題集「ITIL 4 Managing Professional Transition 認定」