ITIL-DSV試験無料問題集（82題）「ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) 認定」

出題：1

An organization is looking for a service provider to support the less critical services. How would you describe the needs of the organization?

A. Measurable financial targets to optimize the value of the service and total cost of ownership.

B. Value-based value streams to be followed by the service provider with clear and measurable targets.

C. Measurable outcomes and goals giving the service provider the opportunity to take ownership of the service it is providing.

D. Utility based requirements linked to the current service solution to reduce the impact during the digital transformation.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

An organization finds value in moving to a 'platform as a service' solution. The organization understands that it is crucial to optimize its own way of working to make this a success. What is this an example of?

A. Co-creation Relationship

B. Cooperative Relationship

C. Partnership

D. Basic Relationship

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

A moment of truth is best described as:

A. The renewal of the contract when a deadline has been set.

B. A key touchpoint in which the user changes its impression of the service.

C. The moment when mutual readiness is assessed.

D. The moment the agreement is signed as part of the offer phase.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

A service provider is launching a new service. What is an appropriate method to encourage the demand for this service?

A. Add a cancellation fee to the order.

B. Set an early-bird price.

C. Introduce a freeze period before the deadline.

D. Increase the overall price of the service.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Which statement about the end-to-end customer journey is CORRECT?Which approach would be BEST aligned to the 'design thinking' methodology at this initial 'empathy' stage?

A. It focuses on achieving outcomes

B. It represents a pre-determined path

C. It involves optimizing touchpoints

D. It reflects an overall perception

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

An organization is selecting a service to develop strategic services. As you are leading the selection process, what would NOT be one of the factors that you will explore?

A. The ability to produce results

B. The ability to perform as expected

C. The concern for common goals

D. The need to improve over time

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

An organization is considering outsourcing its data center. The Supplier Manager is analyzing the potential external service providers.
Which factor should NOT be considered by the Supplier Manager in the decision making process?

A. Geographic presence

B. Financial situation

C. Patents filed year to date

D. Size of the organization

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as a part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered.
Which technique would allow this organization to BEST understand the external factors that could influence this decision?

A. Business analysis

B. PESTLE analysis

C. Stakeholder analysis

D. Four dimensions assessment

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

ITIL-DSV試験無料問題集「ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) 認定」