ITIL-Foundation試験無料問題集「ITIL Foundation Certification - IT Service Management 認定」

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トータル 325 問
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The consideration of value creation is a principle of which stage of the service lifecycle?

Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

What are customers of IT services who work in the same organization as the service provider known as?

Access management is responsible for implementing policies defined in which process?

The BEST description of an incident is:

Which of the following is the BEST reason for categorizing incidents?

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

Which of the following are valid parts of the service portfolio?
1. Service pipeline
2. Service knowledge management system (SKMS)
3. Service catalogue

The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

Which of the following should be considered when designing measurement systems, methods and metrics?
1. The services
2. The architectures
3. The configuration items
4. The processes

Which groups of people would work according to an operational level agreement?

Within service design, what is the key output handed over to service transition?

What BEST describes the purpose of analyzing risk?

Which is a responsibility of a customer within the service level management process?

Which one of the following statements about incident reporting and logging is CORRECT?

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

Which process works with incident management to ensure that security breaches are detected and logged?

Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exist as part of any number of other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

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トータル 325 問