ITIL-Foundation試験無料問題集（325題）「ITIL Foundation Certification

出題：1

Which statement about services is CORRECT?

A. External services are provided to business units in the same organisation

B. External services are delivered to external customers

C. Internal services are provided by suppliers to the internal IT department

D. Internal services are delivered to external customers

正解：C 解答を投票する

出題：2

Why is ITIL successful?

A. It can be fully implemented in 30 days

B. It makes technology architecture easy to design

C. It always guarantees cost savings

D. Its practices are applicable to any IT organisation

正解：D 解答を投票する

出題：3

What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?

A. A request for change

B. An emergency event

C. An alert

D. An emergency change

正解：C 解答を投票する

出題：4

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A. Service design: Design the processes

B. Service strategy: Develop the offerings

C. Service transition: Plan and prepare for deployment

D. Service operation: IT operations management

正解：A 解答を投票する

出題：5

What BEST defines IT service management?

A. The resources that are utilized to provide value to customers through services.

B. An organization supplying services to only external customers.

C. The customer of an IT Service provider who defines and agrees the service targets.

D. The implementation and management of quality IT services that meet business needs.

正解：D 解答を投票する

出題：6

Which process includes business, service and component sub-processes?

A. Capacity management

B. Service level management

C. Incident management

D. Financial management

正解：A 解答を投票する

出題：7

What are underpinning contracts used to document?

A. The provision of goods and services by third party suppliers

B. Service levels that have been agreed between the internal service provider and their customer

C. The provision of IT services or business services by a service provider

D. Metrics and critical success factors (CSFs) for internal support teams

正解：A 解答を投票する

出題：8

Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services

A. 2 and 3 only

B. 1 and 3 only

C. 1 and 2 only

D. All of the above

正解：D 解答を投票する

出題：9

Which process is responsible for sourcing and delivering components of requested standard services?

A. Service desk

B. Service portfolio management

C. IT finance

D. Request fulfilment

正解：D 解答を投票する

出題：10

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

A. Availability management

B. Design coordination

C. Capacity management

D. Release management

正解：B 解答を投票する

出題：11

Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

A. Design coordination

B. Service level management

C. Service transition planning and support

D. Change management

正解：A 解答を投票する

出題：12

Which one of the following can help determine the level of impact of a problem?

A. Standard operating procedures (SOP)

B. Statement of requirements (SOR)

C. Configuration management system (CMS)

D. Definitive media library (DML)

正解：C 解答を投票する

出題：13

Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?

A. External Customers

B. External Consultants

C. Suppliers

D. Operations

正解：C 解答を投票する

出題：14

Which is a responsibility of a customer within the service level management process?

A. Agree Service level targets

B. Negotiate third party contracts

C. Measure service availability

D. Supply good or services

正解：A 解答を投票する

出題：15

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A. A service transition package (STP)

B. A service option

C. A service charter

D. A service design package (SDP)

正解：D 解答を投票する

出題：16

Which process works with incident management to ensure that security breaches are detected and logged?

A. Access Management

B. Continual Service improvement

C. Service level management

D. Change management

正解：D 解答を投票する

出題：17

Which lifecycle stage defines how value is created and delivered?

A. Continual service improvement

B. Service design

C. Service operation

D. Service strategy

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：18

How is a service delivered between departments of same organization classified?

A. Organizational service.

B. External Service

C. Mission Critical service

D. Internal Service

正解：D 解答を投票する

出題：19

Which areas are NOT measured by process KPIs?
1. Technology
2. Performance
3. Value
4. Compliance

A. 1, 2 and 3 only

B. 1, 3 and 4 only

C. 2, 3 and 4 only

D. 1, 2 and 4 only

正解：C 解答を投票する

ITIL-Foundation試験無料問題集「ITIL Foundation Certification - IT Service Management 認定」