1Z0-1064-21試験無料問題集（78題）「Oracle B2B Service 2021 Implementation Essentials 認定」

出題：1

Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

A. Verify that Root Catalog is selected on the product groups.

B. Verify that Eligible for Service is selected on the product item.

C. Validate that the product item is active and published.

D. Validate that AllowDuplicate is selected on the product item.

正解：C 解答を投票する

出題：2

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

B. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browserpage or not.

C. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currentlyon the Engagement Cloud browser page or not.

D. Engagement Cloudsupports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

正解：B 解答を投票する

出題：3

Yourcustomer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Service Catalog in Functional Areas.

B. Check the Active flag.

C. Select the task Manage Service Request Categories.

D. Select Create Category > Create Top-Level Category.

E. Select Status = "Active".

F. Complete Category Name.

G. Select Create Category > Create Child Category.

正解：C,D,E,G 解答を投票する

出題：4

Which two statements are true regarding the Audit History tab of a Service Request?

A. It is exportable to Excel.

B. It is available only toauthorized administrators.

C. It allows users to save searches for later reuse.

D. It is enabled by default.

E. It is searchable by date range, username, event type, event severity, and event duration.

正解：C,D 解答を投票する

出題：5

Which two keyboard shortcuts can be modified?

A. Save and Close

B. OK

C. Cancel

D. Save and Continue

E. Create Service Request

正解：B,E 解答を投票する

出題：6

Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

A. Resolution is due on Saturday, 2 PM EST.

B. If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.

C. First Response is due on Friday, 12 noon EST.

D. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

正解：C,D 解答を投票する

出題：7

Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

B. VBCS is a visual development tool for creating applications in DCS.

C. DCS is a visual development tool for creating applications in VBCS.

D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

正解：B,D 解答を投票する

出題：8

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are actions on a service request (SR) that must be completed by a specific time.

B. Milestones are customizable by an administrator to include any number of organization-specific milestone types.

C. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

D. Milestones are commitments to handle SRs within certain timelines.

E. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'.

正解：B,C,E 解答を投票する

1Z0-1064-21試験無料問題集「Oracle B2B Service 2021 Implementation Essentials 認定」