1Z0-1064-21試験無料問題集（78題）「Oracle B2B Service 2021 Implementation Essentials 認定」

出題：1

Which two statements are true regarding the Audit History tab of a Service Request?

A. It is exportable to Excel.

B. It is available only toauthorized administrators.

C. It allows users to save searches for later reuse.

D. It is enabled by default.

E. It is searchable by date range, username, event type, event severity, and event duration.

正解：C,D 解答を投票する

出題：2

Which four actions does the REST API for Service Requests (SRs) allow?

A. Update SR assignee

B. Update SR milestone

C. Delete SR by SR number

D. Create SR

E. Delete SR by SR title

正解：A,B,C,D 解答を投票する

出題：3

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure an analytics report showing milestones in warning status.

B. Specify the warning threshold for the milestone in the standard coverages.

C. Configure the email template to be used for notification.

D. Configure an object workflow action to send the email when the milestone status changes to warning.

E. Create standard text to be posted to the message thread.

F. Add an extension column to the milestone object to hold the warning threshold value.

正解：A,B,C 解答を投票する

出題：4

Which two are true characteristics about the lifecycle of a service request?

A. Users can reopen a service request when the status is set to "Closed".

B. "Customer working" is one of the five seeded status types.

C. "Closed" status is set by an automaticjob after a specified number of days.

D. Users can reopen a service request when the status is set to "Resolved".

E. If required, users can manually set the "Closed" status for a service request.

正解：C,D 解答を投票する

出題：5

You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action inconfiguring "My Knowledge"?

A. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".

B. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.

C. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.

D. Use the task "ManageService Request knowledge Profile Options", search for the
"SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
"Yes".

E. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.

F. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
"Yes".

正解：E 解答を投票する

出題：6

Which two steps are needed to create a new business object in Digital Customer Service?

A. Assign the new business object to a page.

B. Map a Visual Builder Cloud Service business object to the object API.

C. Assign object access roles to an administrative user.

D. Assign the new business object to a new component.

正解：B,C 解答を投票する

出題：7

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Pages

B. Themes

C. Business objects

D. Object triggers

E. Languages

F. Object workflows

G. Templates

H. UI components

正解：A,B,C,D,F,G 解答を投票する

出題：8

Which two options are true about reporting on milestones?

A. Administrator-defined milestone data is not included in Analytics.

B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

D. No standard reports onmilestones are provided.

正解：A,B 解答を投票する

1Z0-1064-21試験無料問題集「Oracle B2B Service 2021 Implementation Essentials 認定」