1Z0-1064-21試験無料問題集（78題）「Oracle B2B Service 2021 Implementation Essentials 認定」

出題：1

To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. You can set a second sandbox as Activeat the same time in order to begin working on another new object.

B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

C. Multiple users cannot use your sandbox at the same time.

D. Your changes are isolated and do not impact other users' configuration environments or the production environment.

正解：B,D 解答を投票する

出題：2

Which two options are true about reporting on milestones?

A. Administrator-defined milestone data is not included in Analytics.

B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

D. No standard reports onmilestones are provided.

正解：A,B 解答を投票する

出題：3

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. Shared Acrossthe Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

B. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

C. Easy to Search: Knowledge Articles content and Service Request contextcan be used together to recommend the best Knowledge Articles to an agent.

D. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.

E. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

正解：A,C,D 解答を投票する

出題：4

What is the main function of the Data Security Policies?

A. defines the privileges and roles a particular user can have

B. defines the views the application can access

C. defines the data a particular user can see and/or modify

D. defines the actions a particular user can do

E. defines the views or functionalities the user can access

正解：E 解答を投票する

出題：5

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows you to use the same product hierarchy as sales

B. allows the display of a product hierarchy specifically for service purposes

C. requires less work and effort

D. allows use of a simpler hierarchy

正解：A,C 解答を投票する

出題：6

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Interval

B. Start/Stop

C. Available

D. Duration

E. Time Period

正解：D 解答を投票する

出題：7

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Do not choose any optional criteria columns.

B. Choose all optional result columns.

C. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

D. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

正解：A,C,D 解答を投票する

出題：8

Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. In the Work Assignments section, modify the defaultvalue in the Capacity field to a new value.

B. Modify the default values in the Capacity fields for the channels.

C. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

D. Select the Manage Capacities task.

正解：B,C 解答を投票する

1Z0-1064-21試験無料問題集「Oracle B2B Service 2021 Implementation Essentials 認定」