1Z0-1064-21試験無料問題集「Oracle B2B Service 2021 Implementation Essentials 認定」

Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

Which two are true characteristics about the lifecycle of a service request?

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?

Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

Which option describes the automated page presentation for incoming calls?

If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?