1Z0-1064-21試験無料問題集（78題）「Oracle B2B Service 2021 Implementation Essentials 認定」

出題：1

Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

A. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

B. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

C. You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

正解：A,C 解答を投票する

出題：2

Which two are true characteristics about the lifecycle of a service request?

A. Users can reopen a service request when the status is set to "Closed".

B. "Customer working" is one of the five seeded status types.

C. "Closed" status is set by an automaticjob after a specified number of days.

D. Users can reopen a service request when the status is set to "Resolved".

E. If required, users can manually set the "Closed" status for a service request.

正解：C,D 解答を投票する

出題：3

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?

A. You did not enable the vertical toolbar which is required, while the horizontal is optional.

B. The signed-in user does not have the appropriate access privileges to a toolbar.

C. You entered a toolbar height that is not more than 70 pixels.

D. You have not enabled the Computer Telephony Integration (CTI) service.

E. The only toolbar enabled is the default one, and you must configure at least two.

正解：A,D 解答を投票する

出題：4

Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

A. Resolution is due on Saturday, 2 PM EST.

B. If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.

C. First Response is due on Friday, 12 noon EST.

D. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

正解：C,D 解答を投票する

出題：5

Which option describes the automated page presentation for incoming calls?

A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone

B. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

C. a feature that displays a caller-appropriate application page based on your customer's native language when you answeryour phone

D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

正解：A 解答を投票する

出題：6

If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A. not be able to preview your application before you publish it

B. have to contact Oracle Support for the permission to deploy your custom DCS application

C. be required to create all of your own components for the display of Engagement Cloud objects

D. be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

正解：C 解答を投票する

出題：7

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?

A. The configured frequency to retrieve emails is too long.

B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

C. Incoming messages have a custom filter.

D. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

正解：C 解答を投票する

出題：8

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. The team members don't have the Email Administrator Role provisioned.

B. There are no specific e-mail tasks available.

C. The environment was not provisioned correctly and the service module is missing.

D. Theteam members have not established the e-mail feature on the Offerings page.

正解：D 解答を投票する

1Z0-1064-21試験無料問題集「Oracle B2B Service 2021 Implementation Essentials 認定」