1Z0-1064-21試験無料問題集（78題）「Oracle B2B Service 2021 Implementation Essentials 認定」

出題：1

Yourcustomer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Service Catalog in Functional Areas.

B. Check the Active flag.

C. Select the task Manage Service Request Categories.

D. Select Create Category > Create Top-Level Category.

E. Select Status = "Active".

F. Complete Category Name.

G. Select Create Category > Create Child Category.

正解：C,D,E,G 解答を投票する

出題：2

Which three statements are true?

A. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

B. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

C. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

正解：A,B,D 解答を投票する

出題：3

To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. You can set a second sandbox as Activeat the same time in order to begin working on another new object.

B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

C. Multiple users cannot use your sandbox at the same time.

D. Your changes are isolated and do not impact other users' configuration environments or the production environment.

正解：B,D 解答を投票する

出題：4

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

B. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browserpage or not.

C. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currentlyon the Engagement Cloud browser page or not.

D. Engagement Cloudsupports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

正解：B 解答を投票する

出題：5

Which four actions does the REST API for Service Requests (SRs) allow?

A. Update SR assignee

B. Update SR milestone

C. Delete SR by SR number

D. Create SR

E. Delete SR by SR title

正解：A,B,C,D 解答を投票する

出題：6

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queuefor these service requests?

A. The queue defined in the first evaluated rule is always assigned to the service request.

B. The service request assignment will be unpredictable.

C. An error will occur; no queue is assigned to the service request.

D. The queue defined by default is the one assigned to the servicerequest.

正解：A 解答を投票する

出題：7

Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.

B. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

C. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.

D. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

正解：C 解答を投票する

出題：8

Which four statements are correct about hotkeys for Action Commands?

A. They can all be modified.

B. They can be assigned to a custom action script.

C. They allow a user to escalate a service request.

D. They allow a user to forward a service request.

E. They allow a user to copy a service request.

F. They have default values.

正解：A,C,D,F 解答を投票する

1Z0-1064-21試験無料問題集「Oracle B2B Service 2021 Implementation Essentials 認定」