1z0-1064-22試験無料問題集「Oracle B2B Service 2022 Implementation Professional 認定」

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

C. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.

D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

A. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

B. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

C. The only Vertical Toolbar that you can enable is the Notifications Toolbar.

D. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

A. The configured frequency to retrieve emails is too long.

B. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

D. Incoming messages have a custom filter.

A. Start time of the call

B. Agent name

C. Service Request create date

D. Channel

E. Contact name

A. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

B. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

C. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

D. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

A. the rule sets you want to create and the rules to include in each rule set

B. the attributes of service requests to use as criteria for your rule assignments

C. the candidates of queues to use as criteria for your rule assignments

D. the candidates of service requests to use as criteria for your rule assignments

E. the attributes of queues to use as criteria for your rule assignments

A. Modify the default values in the Capacity fields for the channels.

B. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

C. In the Work Assignments section, modify the default value in the Capacity field to a new value.

D. Select the Manage Capacities task.