1z0-1064-22試験無料問題集（78題）「Oracle B2B Service 2022 Implementation Professional 認定」

出題：1

Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Products

B. Manage Service Request Queue

C. Manage Service Request Categories

D. Manage Service Request Resolutions

E. Manage Service Request Status Values

F. Manage Service Request Severities

正解：A,B,C,E 解答を投票する

出題：2

Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

B. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

C. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

D. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

正解：D 解答を投票する

出題：3

What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Add images as the product image will not be pulled from Engagement Cloud.

B. Add product ID(s) to the database component.

C. Add the Product object to your DCS application.

D. Configure products groups and product items in Engagement Cloud.

正解：B,C,D 解答を投票する

出題：4

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows you to use the same product hierarchy as sales

B. allows the display of a product hierarchy specifically for service purposes

C. requires less work and effort

D. allows use of a simpler hierarchy

正解：A,C 解答を投票する

出題：5

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Do not choose any optional criteria columns.

B. Choose all optional result columns.

C. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

正解：A,C,D 解答を投票する

出題：6

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 1,3,2,4

B. 3,2,4,1

C. 1,2,3,4

D. 2,4,3,1

正解：C 解答を投票する

出題：7

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. The configured frequency to retrieve emails is too long.

B. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

D. Incoming messages have a custom filter.

正解：D 解答を投票する

出題：8

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Add a message to a Service Request.

B. View and edit attachments to a Service Request.

C. Chat with an Agent about a Service Request.

D. Create a Service Request.

E. Delete a Service Request.

正解：B,C,D,E 解答を投票する

1z0-1064-22試験無料問題集「Oracle B2B Service 2022 Implementation Professional 認定」