1z0-1064-22試験無料問題集（78題）「Oracle B2B Service 2022 Implementation Professional 認定」

出題：1

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

B. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

C. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

D. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.

E. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

正解：A,C,D 解答を投票する

出題：2

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A. Configure the self-registrations to restrict registration to only existing Contacts.

B. Disable the anonymous access option in your DCS application.

C. Configure your self-registrations so that they are automatically approved.

D. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.

正解：A,B,C 解答を投票する

出題：3

Which three statements are true?

A. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

B. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

C. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

正解：A,B,D 解答を投票する

出題：4

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Interval

B. Start/Stop

C. Available

D. Duration

E. Time Period

正解：D 解答を投票する

出題：5

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are actions on a service request (SR) that must be completed by a specific time.

B. Milestones are customizable by an administrator to include any number of organization-specific milestone types.

C. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

D. Milestones are commitments to handle SRs within certain timelines.

E. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.

正解：B,C,E 解答を投票する

出題：6

Which two are true characteristics about the lifecycle of a service request?

A. Users can reopen a service request when the status is set to "Closed".

B. "Closed" status is set by an automatic job after a specified number of days.

C. "Customer working" is one of the five seeded status types.

D. Users can reopen a service request when the status is set to "Resolved".

E. If required, users can manually set the "Closed" status for a service request.

正解：B,D 解答を投票する

出題：7

Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. is real time

B. is required for every DCS instance

C. also synchronizes userIDs and passwords between DCS and Engagement Cloud

D. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

正解：A,B 解答を投票する

出題：8

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

B. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

C. You have to edit the e-mail template and add HTML code to customize the standard text section.

D. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

正解：A 解答を投票する

1z0-1064-22試験無料問題集「Oracle B2B Service 2022 Implementation Professional 認定」