A. Both create and update operations are available for imported records.
B. By default, the import starts immediately after it is activated.
C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
A. Users can reopen a service request when the status is set to "Closed".
B. "Closed" status is set by an automatic job after a specified number of days.
C. "Customer working" is one of the five seeded status types.
D. Users can reopen a service request when the status is set to "Resolved".
E. If required, users can manually set the "Closed" status for a service request.
A. The batch job for recommendations has not been executed.
B. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
C. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
D. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
E. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
A. Update resource member
B. Delete message
C. Update SR reference
D. Update resource manager
E. Delete activity
A. Assign the new business object to a page.
B. Map a Visual Builder Cloud Service business object to the object API.
C. Assign object access roles to an administrative user.
D. Assign the new business object to a new component.
A. Default timezone
B. Service request links
C. Default chat channel preferences
D. Knowledge management article links
E. Knowledge management language locales
F. Default notification preferences
G. Default communication preferences
H. Product and category filtering
A. You can modify the workflow to update field values within the SR object.
B. You can define the workflow to run when certain fields of the SR object are changed.
C. You will be required to code any new workflow actions in Groovy.
D. You can send an e-mail notification to specified recipients.
E. You must make the changes using the Page Composer tool.
F. You can generate tasks for the SR object from the workflow.
A. is real time
B. is required for every DCS instance
C. also synchronizes userIDs and passwords between DCS and Engagement Cloud
D. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
