A. Enthusiasm for learning and applying problem-solving techniques in order to improve performance
B. A desire to seek out the problem, find their root cause or causes and document me lessons learned
C. Passionate about improvement by using experimentation to identify the best-possible problem solutions
D. A willingness to recognize problems, prioritize them find their solutions and share lessons learned
A. The communications lead
B. The logistics specialist
C. The incident commander
D. The planning specialist
A. Data mining enables an organization to determine the legitimacy of all metrics
B. The garnering of data will provide an the necessary facts to enable better decisions
C. Objectives can only be appropriately designed when based upon actual data
D. An analysis and understanding of data helps to ensure fact-based decision-making
A. To validate the service meets international quality standards and frameworks
B. To ensure the service owner transitions operational accountability to the SRE team
C. To improve the reliability of the service in the development and testing environment
D. To ensure the service is ready for an SRE team to take over support and care for it
