ITIL-4-Specialist-Monitor-Support-Fulfil試験無料問題集（168題）「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil 認定」

出題：1

How does the service request management practice achieve its purpose of supporting the agreed quality of a service?

A. By reducing the costs associated with request handling and fulfilment

B. By setting realistic expectations relating to the fulfilment of requests

C. By effectively handling user queries that initiate agreed service actions

D. By improving the reputation of the service providing organization

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

The monitoring and event management practice includes rules for event filtering and categorization. In which dimension of service management are these rules established?

A. Organization and People

B. Information and Technology

C. Value Streams and Processes

D. Partners and Suppliers

正解：A 解答を投票する

出題：3

Which incident management capability criteria must be fulfilled to achieve capability level 5?

A. The users and other relevant stakeholders know how to report incidents and report them as soon as possible

B. Incidents are usually resolved in the Quickest possible way

C. The effectiveness of incident detection is regularly reviewed and continually improved

D. Incidents ate usually detected immediately after they occur

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

A service provider analysed the performance of the service desk practice and identified several improvement initiatives. Which software tools will help the service provider to track the progress of these initiatives?

A. Workflow management and collaboration tools

B. Survey tools

C. Work planning and prioritization tools

D. Analysis and reporting tools

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

A service provider wants to separate records for problems under investigation and for known errors.
Which software tools will help to achieve this?

A. Monitoring and event management tools

B. Workflow management and collaboration tools

C. Service configuration management tools

D. Knowledge management loots

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Which TWO of the following items is a service desk MOST LIKELY to capture?
1. Problems
2. Service requests
3. Incidents
4. Changes

A. 2 and 3

B. 1 and 2

C. 1 and 4

D. 3 and 4

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Which capability level shows that the problem management practice is defined.
Achieve its purpose, and is integrated with other practices?

A. Level 2

B. Level 5

C. Level 3

D. Level 4

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

An organization is having Issues with their incident management practice, it wants to address the aspect of collective responsibility and improve the time it takes to restore normal service, as well as knowledge-sharing between teams and individuals.
Which of the following statements a CORRECT?

A. Teams that share responsibility should be encouraged to engage experienced people in the process

B. Teams that share responsibility cannot have only one person that sees an Incident through to resolution

C. Teams that share responsibility should bounce incidents between them and other teams

D. Teams that share responsibility should celebrate heroes and should nut slime successes awl failures

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

What is the MOST important factor to consider when deciding how to mitigate problems?

A. Business impact on service consumers

B. Technical impact on applications or infrastructure

C. Service level agreements for problem resolution

D. The number and frequency of related incidents

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

If an organization's service request management practice only partially achieves its purpose, which capability level of the ITIL maturity medal in applicable?

A. Level 2

B. Level 1

C. Level 3

D. Level 4

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

ITIL-4-Specialist-Monitor-Support-Fulfil試験無料問題集「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil 認定」