ITIL-4-Specialist-Monitor-Support-Fulfil試験無料問題集「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil 認定」

Which of the following is a CORRECT statement about partners and suppliers in the incident management practice?

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How should an organization BEST assess how well problem management is contributing to the organization's success?

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An organization is improving a value stream for fulfilling service requests. It is identifying the steps, activities and information flows that are used to handle service requests. Which step in the value stream mapping is the organization performing?

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Why should an organization use workarounds?

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An organization is implementing a new service configuration management system. How will incident management practice benefit from it?

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Which incident management capability criteria must be fulfilled to achieve capability level 5?

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Which of the following is the BEST description of problem prioritization?

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What competency is the MOST important when performing the activity 'event logging'?

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Which of the following is NOT a key metric for the practice success factor 'resolving incidents quickly and efficiently'?

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What is considered an incident?

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