ITIL-4-Specialist-Monitor-Support-Fulfil試験無料問題集（168題）「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil 認定」

出題：1

Which of the following is a CORRECT statement about partners and suppliers in the incident management practice?

A. It is not important to integrate third parties into incident Information exchange workflows.

B. It is not important to ensure third parties' adherence to organization's policies.

C. It is important to ensure that third parties adhere to the Incident management policies established by their customers.

D. It is Important to unsure that third parties design their incident management processes as a copy Of their customers' processes.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

How should an organization BEST assess how well problem management is contributing to the organization's success?

A. By measuring and reporting the key performance indicators defined in the practice guide

B. By using the ITIL maturity model described in the practice guide

C. By engaging independent consultants to assess and report on the practice

D. By documenting the organization's service value system

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

An organization is improving a value stream for fulfilling service requests. It is identifying the steps, activities and information flows that are used to handle service requests. Which step in the value stream mapping is the organization performing?

A. Define the purpose of the value stream

B. Do the service value stream walk

C. Reflect on the value stream map

D. Create a 'to be' value stream map

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Why should an organization use workarounds?

A. To ensure that problems are investigated

B. To reduce or eliminate the impact of problems that cannot be resolved

C. To manage Backlog accumulated by choosing temporary solutions

D. To help identify problems that have been analysed but not resolved

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

An organization is implementing a new service configuration management system. How will incident management practice benefit from it?

A. The system will help to detect incidents

B. The system will help manage incident records

C. The system will help to collect user's feedback

D. The system will help to diagnose incidents

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Which incident management capability criteria must be fulfilled to achieve capability level 5?

A. The users and other relevant stakeholders know how to report incidents and report them as soon as possible

B. Incidents are usually resolved in the Quickest possible way

C. The effectiveness of incident detection is regularly reviewed and continually improved

D. Incidents ate usually detected immediately after they occur

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Which of the following is the BEST description of problem prioritization?

A. People with different areas of expertise working together to solve a problem

B. Optimizing problem resolution and mitigation

C. The importance of a problem relative to other problems

D. Choosing which problems to work on first when there are insufficient resources

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

What competency is the MOST important when performing the activity 'event logging'?

A. Leader

B. Technical expert

C. Coordinator/communicator

D. Methods and techniques expert

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Which of the following is NOT a key metric for the practice success factor 'resolving incidents quickly and efficiently'?

A. User satisfaction with incident handling and resolution

B. Percentage of incidents detected via monitoring and event management

C. Time between incident detection and acceptance for diagnosis

D. Percentage of incidents resolved before being reported by users

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

What is considered an incident?

A. Reduction in the quality of a service

B. Planned interruption to a service

C. Inability to assign resources to all tasks in the backlog

D. End-users having to use self-help tools

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

ITIL-4-Specialist-Monitor-Support-Fulfil試験無料問題集「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil 認定」