A. Pricing status
B. Total price
C. External ID
D. Invoicing status
E. Transfer status
A. They can edit Knowledge base articles in the agent workspace
B. They can attach Knowledge base articles to tickets
C. They can view Knowledge base group updates in the Feed pane
D. They can create a ticket directly from SAP Jam
A. Work center
B. Business user
C. Business Role
D. Access context
A. Create a new business role with the work center and assign it to the business user
B. Assign the employee to the organizational structure
C. Use business scoping for the authorization of Territory Management
D. Assign the business user to a territory
A. Mapping ID
B. Number ranges for business objects
C. Code List Mapping
D. Migration Templates
A. Create multiple Root Hierarchies
B. Assign employee substitute to Territory Hierarchies
C. Upload Territory Hierarchy from Excel
D. Define Sales Hierarchy Levels
A. Escalation status
B. Channel type
C. Warranty
D. Escalated date
A. Select an image option when you print the form.
B. Configure the fine tuning activity.
C. Add printing as a predefined task in Activity Plans.
D. Activate the scoping element
A. Employee responsible for the ticket
B. Outbound channel
C. Service technician of the ticket
D. Sales organization
A. Maintain payment terms.
B. Enable business scoping.
C. Maintain product lists.
D. Maintain price lists and discount lists.
