C_C4H510_04試験無料問題集（112題）「SAP Certified Application Associate

出題：1

The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

A. Resource scheduler

B. Maintenance plan

C. Feature action within tickets

D. Workflow rule

正解：C,D 解答を投票する

出題：2

Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

A. Set the access rights to edit.

B. Set the read access to restricted.

C. Set the read and write access to restricted.

D. Set the write access to restricted.

E. Set the access rights to display.

正解：B,C,D 解答を投票する

出題：3

Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A. Warranty category

B. Incident category

C. Process category

D. Cause category

E. Maintenance category

正解：B,C,D 解答を投票する

出題：4

What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

A. Add an account team member.

B. Add a reference to an account.

C. Use e-malis as a response to a ticket.

D. Add a reference to a service contract.

正解：B,C 解答を投票する

出題：5

What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.

A. Data can be loaded only once.

B. The template structure is predefined and cannot be changed.

C. Field definitions are not relevant.

D. There is a template available for each object that allows tool-supported migration.

正解：B,D 解答を投票する

出題：6

Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A. Warranty category

B. Service category

C. Incident category

D. Cause category

E. Maintenance category

正解：B,C,D 解答を投票する

出題：7

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.

A. The system background job for SLA determination runs every 30 minutes and has not been executed yet.

B. The question related to SLAs must be activated in project scoping.

C. The determination rules have been configured, but not activated.

D. A workflow rule has to be scheduled to trigger the determination.

正解：B,C 解答を投票する

出題：8

Which tool do you use to determine a service ticket processing team, based on conditions?

A. Data Workbench

B. SLA determination

C. Delegation rules

D. Ticket routing rule

正解：D 解答を投票する

出題：9

You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

A. Maintain the fine-tuning activity for date profiles.

B. Maintain the fine-tuning activity for contracts.

C. Create a workflow rule.

D. Select the relevant scoping question.

正解：C 解答を投票する

出題：10

Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

A. Do you want to support e-mail channels for corporate accounts?

B. Do you want to enable agents to respond to tickets using an external e-mail client?

C. Do you want to download an add-in for Microsoft Outlook?

D. Do you want to enable internal memos for tickets?

正解：A 解答を投票する

C_C4H510_04試験無料問題集「SAP Certified Application Associate - SAP Service Cloud 2011 認定」