A. Controlling validity of the service catalog
B. Determining service level assignments
C. Reporting
D. Determining fine-tuning settings
E. Controlling responsibility
A. Define a multi-step approval process.
B. Execute an action for grouping tickets.
C. Maintain the ticket hierarchy.
D. Use the Subticket tabstrip to add a ticket.
E. Select the relevant scoping item.
A. Scoping is automatically generated by the system based on your fine-tuning decisions.
B. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
D. The activity list is automatically generated by the system based on your scoping decisions.
A. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
B. Unrestricted access rights override any restrictions you have defined.
C. Restricted access rights override any unrestricted access you have defined.
D. You can decide, per view, if the access rights should override any restrictions you have defined or not.
A. Territories
B. Social media profiles
C. Products
D. Accounts
A. Maintain the fine-tuning activity for date profiles.
B. Maintain the fine-tuning activity for contracts.
C. Create a workflow rule.
D. Select the relevant scoping question.
A. Channel type
B. Notification type
C. Mashup service
D. Channel direction
E. Ticket type
A. Registered products
B. Maintenance plans
C. Realignment run
D. Service plans
A. Visit
B. Contract
C. Maintenance plan
D. Ticket
A. Do you want to support e-mail channels for corporate accounts?
B. Do you want to enable agents to respond to tickets using an external e-mail client?
C. Do you want to download an add-in for Microsoft Outlook?
D. Do you want to enable internal memos for tickets?
