C_C4H510_21試験無料問題集（119題）「SAP Certified Application Associate

出題：1

When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

A. Push the incident to SAP Service Cloud support.

B. Set up a multi-step approval process.

C. Change the priority to escalated.

D. Start processing.

正解：D 解答を投票する

出題：2

Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

A. Report an incident in SAP Service Cloud and forward to the requester.

B. Report an incident in SAP Service Cloud and forward to the provider.

C. Write a message to SAP via social media.

D. Write an e-mail to your implementation partner.

正解：B 解答を投票する

出題：3

Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Organizational work distribution

B. Employee work distribution

C. Territory work distribution

D. Account work distribution

E. Service category distribution

正解：A,C,E 解答を投票する

出題：4

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.

A. The system background job for SLA determination runs every 30 minutes and has not been executed yet.

B. The question related to SLAs must be activated in project scoping.

C. The determination rules have been configured, but not activated.

D. A workflow rule has to be scheduled to trigger the determination.

正解：A,C 解答を投票する

出題：5

The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?

A. SLA

B. Knowledge base integration

C. Work distribution

D. Social channel setup

正解：B 解答を投票する

出題：6

Which of the following options are possible for permissions?

A. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B. Unrestricted access rights override any restrictions you have defined.

C. Restricted access rights override any unrestricted access you have defined.

D. You can decide, per view, if the access rights should override any restrictions you have defined or not.

正解：D 解答を投票する

出題：7

Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A. Warranty category

B. Incident category

C. Process category

D. Cause category

E. Maintenance category

正解：B,C,D 解答を投票する

出題：8

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

A. Configure the relevant question in scoping.

B. Choose the correct SAP Jam group in the knowledge base configuration settings.

C. Create knowledge base articles in SAP Service Cloud.

D. Integrate with MindTouch.

正解：A,B 解答を投票する

出題：9

Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

A. Create a customer and assign an e-mail address.

B. Activate Live Activity Configuration.

C. Define a template.

D. Set up an approval process.

正解：A,C 解答を投票する

出題：10

What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

A. Existing reports can be reused

B. Real-time data access

C. No additional authorization concept is required

D. No security issues with mashup outside of corporate network

E. Offline access is available

正解：A,B,C 解答を投票する

C_C4H510_21試験無料問題集「SAP Certified Application Associate – SAP Service Cloud 2111 認定」