C_C4H51_2405試験無料問題集（82題）「SAP Certified Associate - Implementation Consultant

出題：1

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Account

B. Service category

C. Territory

D. Organization

E. Employee

正解：C,D,E 解答を投票する

出題：2

Which option can an administrator use to limit the end user's control of the user interface?

A. Code List Restriction

B. Workflow Action: Manual Field update

C. Disable Personalization

D. Maintain Page Layout

正解：C 解答を投票する

出題：3

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

A. Scoping in the Configuration Workbench

B. Approval process for social media import run

C. Social media channel configuration

D. Work distribution

正解：C,D 解答を投票する

出題：4

Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

A. Category

B. Organization

C. Service level

D. Ticket type

正解：C,D 解答を投票する

出題：5

Which element do you need to maintain to use maintenance plans?

A. Installed base

B. Fine-tuning

C. Scoping

D. Condition attribute

正解：A 解答を投票する

出題：6

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Controlling validity of the service catalog

B. Determining service level assignments

C. Reporting purposes

D. Determining fine-tuning settings

E. Determining responsibility for tickets

正解：B,C,E 解答を投票する

出題：7

Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

A. Name

B. Usage

C. Data Source ID

D. Web Service URL

E. Data Type

正解：A,C,D 解答を投票する

出題：8

What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Internal mashups

B. URL mashups

C. HTML mashups

D. ABAP mashups

正解：B,C 解答を投票する

C_C4H51_2405試験無料問題集「SAP Certified Associate - Implementation Consultant - SAP Service Cloud 認定」