ARC-101試験無料問題集「Salesforce Design and Build Integration Solutions 認定」
Universal Containers is a global financial company that sells financial products and services including, bank accounts, loans, and insurance. UC uses Salesforce Service cloud to service their customer via calls, live chat. The support agents would open bank accounts on the spot for customers who are inquiring about UC bank accounts.
UC Core banking system is the system of record for bank accounts and all accounts opened in salesforce have to be synced in real-time to the core banking system. Support agents need to inform the customers with the newly created bank account ID which has to be generated from the core banking system.
Which integration pattern is recommended for this use case?
UC Core banking system is the system of record for bank accounts and all accounts opened in salesforce have to be synced in real-time to the core banking system. Support agents need to inform the customers with the newly created bank account ID which has to be generated from the core banking system.
Which integration pattern is recommended for this use case?
正解：A
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Universal containers is planning to implement Salesforce as their CRM system. Currently they have the following systems
1. Leads are managed in a Marketing System.
2. Sales people use Microsoft Outlook to enter contacts, emails and manage activities.
3. Inventory, Billing and Payments are managed in their ERP system. 4. The proposed CRM system is expected to provide Sales and Support people the ability to have a single view of their customers and manage their contacts, emails and activities in Salesforce CRM.
What should an Integration Consultant consider to support the proposed CRM system strategy?
1. Leads are managed in a Marketing System.
2. Sales people use Microsoft Outlook to enter contacts, emails and manage activities.
3. Inventory, Billing and Payments are managed in their ERP system. 4. The proposed CRM system is expected to provide Sales and Support people the ability to have a single view of their customers and manage their contacts, emails and activities in Salesforce CRM.
What should an Integration Consultant consider to support the proposed CRM system strategy?
正解：C
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Universal Containers (UC) uses Salesforce to track the following customer data:
1. Leads,
2. Contacts
3. Accounts
4. Cases
Salesforce is considered to be the system of record for the customer. In addition to Salesforce, customer data exists in an Enterprise Resource Planning (ERP) system, ticketing system, and enterprise data lake. Each of these additional systems have their own unique identifier. UC plans on using middleware to integrate Salesforce with the external systems.
UC has a requirement to update the proper external system with record changes in Salesforce and vice versa.
Which two solutions should an Integration Architect recommend to handle this requirement?
Choose 2 answers
1. Leads,
2. Contacts
3. Accounts
4. Cases
Salesforce is considered to be the system of record for the customer. In addition to Salesforce, customer data exists in an Enterprise Resource Planning (ERP) system, ticketing system, and enterprise data lake. Each of these additional systems have their own unique identifier. UC plans on using middleware to integrate Salesforce with the external systems.
UC has a requirement to update the proper external system with record changes in Salesforce and vice versa.
Which two solutions should an Integration Architect recommend to handle this requirement?
Choose 2 answers
正解：B,D
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Northern Trail Outfitters requires an integration to be set up between one of their Salesforce orgs and an external data source us Salesforce Connect. The external data source supports Open Data Protocol.
Which three configurations should an Integration Architect recommend be implemented in order to secure requests coming from Salesforce?
Choose 3 answers
Which three configurations should an Integration Architect recommend be implemented in order to secure requests coming from Salesforce?
Choose 3 answers
正解：A,C,E
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解説: (GoShiken メンバーにのみ表示されます)
Only authorized users are allowed access to the EBS and the Enterprise DMS.
Customers call Customer Support when they need clarification on their bills. Customer Support needs seamless access to customer billing information from the E and view generated bills from the DMS.
Which three authorization and authentication needs should an integration consultant consider while integrating the DMS and ESB with Salesforce?
should an integration consultant consider while integrating the DMS and ESB with Salesforce?
Choose 3 answers
Customers call Customer Support when they need clarification on their bills. Customer Support needs seamless access to customer billing information from the E and view generated bills from the DMS.
Which three authorization and authentication needs should an integration consultant consider while integrating the DMS and ESB with Salesforce?
should an integration consultant consider while integrating the DMS and ESB with Salesforce?
Choose 3 answers
正解：B,C,E
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An enterprise architect has requested the Salesforce Integration architect to review the following (see diagram & description) and provide recommendations after carefully considering all constraints of the enterprise systems and Salesforce platform limits.
* About 3,000 phone sales agents use a Salesforce Lightning UI concurrently to check eligibility of a customer for a qualifying offer.
* There are multiple eligibility systems that provides this service and are hosted externally. However, their current response times could take up to 90 seconds to process and return (there are discussions to reduce the response times in future, but no commitments are made).
* These eligibility systems can be accessed through APIs orchestrated via ESB (MuleSoft).
* All requests from Salesforce will have to traverse through customer's API Gateway layer and the API Gateway imposes a constraint of timing out requests after 9 seconds.
Which three recommendations should be made?
Choose 3 answers
* About 3,000 phone sales agents use a Salesforce Lightning UI concurrently to check eligibility of a customer for a qualifying offer.
* There are multiple eligibility systems that provides this service and are hosted externally. However, their current response times could take up to 90 seconds to process and return (there are discussions to reduce the response times in future, but no commitments are made).
* These eligibility systems can be accessed through APIs orchestrated via ESB (MuleSoft).
* All requests from Salesforce will have to traverse through customer's API Gateway layer and the API Gateway imposes a constraint of timing out requests after 9 seconds.
Which three recommendations should be made?
Choose 3 answers
正解：A,B,E
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