Advanced-Administrator試験無料問題集「Salesforce Certified Advanced Administrator 認定」
Users at AW Computing are receiving a duplicate message when they enter contacts with common first and last names. Management wants to improve the user experience but also keep the data Integrity of contacts.
What should an administrator implement for this issue?
What should an administrator implement for this issue?
正解:C
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Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B2B). Some of CK's B2C customers are employed at its larger customer accounts and should be tracked under both.
Which two options will CK need to use to manage its customers' accounts?
Choose 2 answers
Which two options will CK need to use to manage its customers' accounts?
Choose 2 answers
正解:A,C
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Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners.
UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?
UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?
正解:A
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Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani Which feature should administrator configure in order to improve the case management process?
正解:C
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Cloud Kicks would like to reassign ownership of all leads that are open and more than 60 days old. The system administrator has written an assignment rule to distribute these leads to the correct owners or queues.
Which two tools should the administrator use to update the owner of these leads?
Choose 2 answers
Which two tools should the administrator use to update the owner of these leads?
Choose 2 answers
正解:B,D
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An administrator created a new custom object. When trying to upload new records to the custom object using.
Date Loader, they are unable to see the new custom object in the list of available objects.
What should the administrator do to resolve the issue?
Date Loader, they are unable to see the new custom object in the list of available objects.
What should the administrator do to resolve the issue?
正解:D
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