B2C-Solution-Architect試験無料問題集（154題）「Salesforce Certified B2C Solution Architect 認定」

出題：1

A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments. The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

A. Service agents leverage products, catalog, and inventory information directly in Service Cloud.

B. Service agents leverage order cancellation but only with custom development.

C. Service agents leverage the entire case history inside of B2C Commerce.

D. Service agents leverage order line items, shipment, and payment information in Service Cloud.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers

A. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.

B. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.

C. Default user is required for anonymous storefront shoppers.

D. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.

E. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.

正解：B,D,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their eCommerce sites and communities. Communities are treated as an identity provider (IDP) for commerce enabling self-service support for products via knowledge articles, crowd-sourced knowledge, and Chatter.
What data should be maintained within Experience Cloud as the primary system?

A. Shipping address

B. Core profile data (name, email)

C. Payment methods

D. Communication preferences

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their ecommerce sites and their communities. Communities are treated as an identity provider (IDP) for commerce. The communities also allow self-service support for products via knowledge articles and crowd-sourced Knowledge and Chatter.
For which customer data should Experience Cloud be the system of record?

A. Address book

B. Authentication credentials

C. Wishlist

D. Payment information

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their eCommerce sites and communities. Communities are treated as an identity provider (IDP) for commerce enabling self-service support for products via knowledge articles, crowd-sourced knowledge, and Chatter.
What data should be maintained within Experience Cloud as the primary system?

A. Shipping address

B. Core profile data (name, email)

C. Payment methods

D. Communication preferences

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems? Choose 2 answers

A. Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.

B. Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID

C. Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.

D. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.

正解：A,B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

A global pharmaceutical company wants to roll-out online shopping for customers in multiple countries and needs a quick return on investment (ROI). The company is considering how to market products from prenatal vitamins to drug therapies that improve neonatal outcomes.
Each country has its own regulations around marketing and online sales. Some countries may not allow marketing to Individuals, but will allow marketing to healthcare providers and have different regulations for various channels and touchpoints. In some countries, they are allowed to use curated social content tor product ratings and discussions. In addition, branding Is uniquely defined In each country so the company would like to combine ecommerce with existing content management systems.
What strategy should a Solution Architect recommend to solve these needs?

A. B2C Commerce, Marketing Cloud, and Experience Builder with multi-Currency and translation workbench.

B. Multi-org approach with Partner and Customer Communities, B2C Commerce, Heroku, and Mulesoft for SFKA-style development.

C. Headless BZC Commerce. LINK cartridges. SFRA-style development with Heroku and MuleSoft.

D. Multi-org approach with Service Cloud, LINK cartridges and translation workbench, and Partner and Customer Communities.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

A. Transactional Data Extension

B. Synchronized Data Extension

C. Standard Data Extension

D. Sendable Data Extension

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Universal Containers currently has B2C Commerce and Marketing cloud for their commerce and marketing needs. They are concerned with the amount of abandoned carts they currently have with many of their customers and have requested to implement an abandoned cart solution.
What should a Solution Architect do first to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud?

A. Enable Collect Tracking within Marketing Cloud Personalization Builder

B. Enable Collect Tracking within Marketing Cloud Email Studio

C. Create Cart Abandonment Emails within Marketing Cloud Email Studio

D. Install Customer Tracking within Commerce Cloud Cartridge

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?

A. Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs

B. Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality

C. Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs

D. Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

B2C-Solution-Architect試験無料問題集「Salesforce Certified B2C Solution Architect 認定」