Certified-Business-Analyst試験無料問題集（290題）「Salesforce Certified Business Analyst 認定」

出題：1

The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?

A. Proves processes are out of date and require a new solution

B. Compares processes against CK's closest competitors

C. Shows tangible impact from changes to processes

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

A. Describe work with other companies that has solved similar problem.

B. Ensure the workshop schedule consider tome zone and language differences.

C. Reiterate the project objectives and the KPIs that will be tracked.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?

A. Organize user groups by permission set and train each team.

B. Document key changes and gather feedback to update the backlog.

C. Build tooltips and discoverable content in the new console layouts.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?

A. Failure to perform thorough unit testing during the development process

B. Failure to include all stakeholders in the requirements gathering process

C. Failure to validate the application against the functional requirements

正解：B 解答を投票する

出題：5

As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?

A. It saves time when prioritizing and implementing functionality.

B. It helps testers determine the most efficient way to validate solutions.

C. It defines technical specifications early in the process.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

A. CK will be better able to prioritize across teams and streamline processes.

B. CK will get insights to current business processes.

C. CK will develop a process to gather feedback from end users regularly.

正解：A 解答を投票する

出題：7

During a discovery session with several stakeholders from universal Container (UC) services team, the business analyst (BA) learned that UC recently implemented as Experience Site that allows customers to view Knowledge article and submit cases. The stakeholders have asked for suggestions to determine if the current solution is adding value to the business.
What should the BA recommend?

A. Review user stories on the services team's development backlog.

B. Review the Einstein Article Recommendations feature in the services team's org.

C. Review the services team's goal' initiatives, strategies, and obstacles.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?

A. Add the change request to the backlog to be prioritized for the next sprint.

B. Begin working on the change request as soon as the team has capacity.

C. De-prioritize some user stones and add the change request to the current sprint.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

The Business analyst (BA) at Universal Container wants to improve the case process in Salesforce after feedback customer abut resolution time.
The BA tacks the user story, request details, and configuration changes in a repository.
What is a benefit of tracking user stories in this way?

A. Multiple project team members can make and view revisions.

B. It links all changes to Salesforce metadata.

C. The development team can work parallel on the same requirement.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?

A. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success

B. Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders

C. Limit participation in key project discovery, requirements, and solutioning meetings to leadership. and engage the larger team to answer questions directly/ related to their roles when needed.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：11

Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

A. Email Proof

B. Login Link

C. Single Sign-On

D. 2 FA

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：12

Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.
What should the user story focus on?

A. Sales margins

B. Customer experience

C. Product functionality

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：13

The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities.
Which external stakeholders should the business analyst recommend?

A. Buyers and customers

B. Third-party vendors

C. Governing bodies

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：14

Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?

A. Business Process Modeling Notation (BPMN)

B. Integrated Definition for Process Description Capture Method (IDEF3)

C. Vision, Values, Methods, Obstacles, and Measures (V2MOM)

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：15

Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?" Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?

A. Acceptance criteria

B. Process maps

C. User stories

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：16

A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud.
What should the BA do to help prevent gaps from being discovered after go live?

A. Focus more on happy path testing and less on edge case testing.

B. Streamline testing by limiting the number of testers involved.

C. Write test scripts that reflect real life and cover the requirements.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：17

Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?

A. Value Stream Map

B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

C. Capability Model

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

Certified-Business-Analyst試験無料問題集「Salesforce Certified Business Analyst 認定」