FSL-201試験無料問題集（165題）「Salesforce - Implementing Field Service Lightning 認定」

出題：1

Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A. Assets to Products

B. Work Orders to Assets

C. Work Orders to Products

D. Products to Accounts

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A. Create a Process Builder to generate a report.

B. Use the standard Service Report

C. Use the standard Work Order email template.

D. Create a custom report.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

A. Product Receipt

B. Return Order
c. Product Transfer

C. Work Order

正解：A,B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?

A. Technicians with Required Skills

B. Service Crew

C. Preferred Resource

D. Required Resource

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

A. Generate service in the organization's default language

B. Send a feedback survey to the customer when a service appointment is completed

C. Configure signature blocks for service report templates

D. Add service reports templates to the appropriate repair work type

正解：C,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

A. Create a Work Type to automatically create relevant line items for each Asset.

B. Create a Work Order and Work Order Line Item for each Asset being serviced.

C. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

D. Create a Work Type and Work Order for each Asset being serviced.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?

A. Customer First

B. Emergency

C. Soft Boundaries

D. High Intensity

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A. Create a quick action on the work order to search the Knowledge base.

B. Update the Service Appointment page layout to include the Articles related list.

C. Add the Knowledge Lightning component to the Field Service mobile app.

D. Attach the relevant articles to the work order or work order line items.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

A. Assign the Technician to a new Service Territory.

B. Create an Excluded Resource for the Account.

C. Remove the Technician as a Preferred Resource.

D. Create a new Work Order Validation Rule.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should the Consultant take to meet these
requirements?

A. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

B. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

C. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

D. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

FSL-201試験無料問題集「Salesforce - Implementing Field Service Lightning 認定」