FSL-201試験無料問題集（165題）「Salesforce - Implementing Field Service Lightning 認定」

出題：1

Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?

A. Create a custom Mobile App that syncs articles based on service appointment assignments.

B. Use work types to assign associated articles to work order.

C. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

D. Write a workflow that associates articles to work orders based on a picklist on the work order.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A. The territory of the resources was not included in the global optimization request.

B. The optimizer uses a scheduling policy different from what is used on the dispatch console.

C. There are no service resources available with the required skill levels.

D. Global optimization doesn't reschedule appointments that have rule violations.

正解：C,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A. Service Resources

B. Work Orders

C. Resource Absences

D. Work Types

E. Accounts

正解：A,B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

B. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

C. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

D. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

正解：B,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers

A. In-day Optimization

B. Group Nearby

C. Reshuffle

D. Resource Schedule Optimization

正解：A,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?

A. Field Sets

B. Visualforce Pages

C. Mini-Page Layouts

D. Page Layouts

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

A. Create a crew with two Technicians.

B. Create two Service Crews.

C. Create a single Service Appointment.

D. Create a work rule with two required skills.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A. Each Account will have a Service Appointment that will represent the work to be done at the customer site.

B. Each Asset will have a Service Appointment that will represent the work needed for each machine.

C. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

A. Create a queue for each tier group within each territory on the Service Appointment object.

B. Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.

C. Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier 1 techs with the highest number.

D. Create a custom number field to capture the tier number on the service resource.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

A. Utilize a custom Global Price Book and add all products as Price Book Entries.

B. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

C. Create customer-specific Price Books and add all products as Price Book Entries.

D. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

FSL-201試験無料問題集「Salesforce - Implementing Field Service Lightning 認定」