Field-Service-Consultant試験無料問題集（165題）「Salesforce Certified Field Service Consultant 認定」

出題：1

A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

A. Create a Product Request and Product Request Line Item.

B. Create a Return Order and Return Order Line Item.

C. Create a Return Order and relate it to the Product.

D. Create a Work Order and Work Order Line Item.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A. Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

B. Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.

C. Required Products must be added to both the Work Order and all Work Order Line Items.

D. Quantity and Unit of Measure are required when adding a Required Product.

正解：A,B 解答を投票する

出題：3

Universal Containers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

A. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

B. Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.

C. Create a custom mobile app that syncs articles based on Service Appointment assignments

D. Use Work Types to assign associated Articles to Work Orders.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A. Use the Assets without Products report.

B. Enable and customize the View Asset Hierarchy action.

C. Use standard reports and reference the Parent Asset and Root Asset fields.

D. Create custom reports and reference the Parent Asset and Root Asset fields.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

A. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

B. Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.

C. Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.

D. Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

A. Milestones for Work Orders can be set up from the metadata API.

B. An Entitlement Process must be applied to both Cases and Work Orders.

C. A new Entitlement Process requires selecting a single Entitlement Process Type.

D. A single Milestone can be added to both Case and Work Order Entitlement Processes.

E. Milestones for Work Orders can be configured in Setup.

正解：A,C,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?

A. Technicians with Required Skills

B. Service Crew

C. Preferred Resource

D. Required Resource

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?

A. Update the Default Language of the Organization.

B. Add the Service Report Language field to the Work Order Page Layout.

C. Add the Language field to the Contact Page Layout.

D. Update the Language of the current User.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A. The Maintenance Plan for the Account

B. The Due Date of the Service Appointment

C. The Time Slots for Appointment Booking

D. When Service Resources are available for work

正解：C,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

A. Create two custom fields for the Service Appointment and use Flows to capture each signature.

B. Create relevant Signature Types and add Signature Blocks to the Service Report Template.

C. Create a Flow that adds two Signature Blocks when the Service Report is generated,

D. Create two Service Reports and add one Signature Block to each Report.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

Field-Service-Consultant試験無料問題集「Salesforce Certified Field Service Consultant 認定」