Field-Service-Consultant試験無料問題集（165題）「Salesforce Certified Field Service Consultant 認定」

出題：1

Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?

A. Create the products and the installation kits as unsterilized inventory.

B. Create the products and the installation kits as serialized inventory.

C. Creak the products as serialized inventory and the installation kits as unsterilized inventory.

D. Create the products and the installation kits as a single serialized product.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

A. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments

B. The Dispatcher Console Map and filter the list to show only desired service appointments

C. The Dispatcher Console Appointment list and filter the list to show only desired service appointments

D. The Preventative Maintenance Gantt and filter the list to show only desired work orders

正解：C,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

A. Create a Work Type to automatically create relevant line items for each Asset.

B. Create a Work Order and Work Order Line Item for each Asset being serviced.

C. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

D. Create a Work Type and Work Order for each Asset being serviced.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?

A. Add the Resource Skill and remove from the Service Territory once expired.

B. Add the Resource Skill and track certification using reminder.

C. Add the Resource Skill and create Absence once expired.

D. Add the Resource Skill and set the End Date.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A. Create a new Work Order Line Item for each site visit.

B. Create a new Product Consumed for each site visit.

C. Create a new Service Appointment for each site visit.

D. Create a new Child Work Order for each site visit.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

A. Create a new user territory associated with the Service Territory and dispatcher.

B. Configure and run the User Territory Sharing Job in Field Service Settings.

C. Assign a new user territory and add each of the assigned service resources.

D. Add the resources assigned to the Service Territory's Member related list.

正解：A,B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

A. Scheduled End

B. Arrival Window Start

C. Arrival Window End

D. Scheduled Start

正解：B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A. Set the Polygon Assignment Policy to the Lowest Level.

B. Set the Territory Assignment Policy to the Lowest Level.

C. Set the Territory Assignment Policy to the Highest Level.

D. Set the Polygon Assignment Policy to the Highest Level.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

B. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

C. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

D. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

正解：B,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A. Create a Product Request and a Product request line item.

B. Create a Product Consumed and a Produc request line item.

C. Create a Work Order Line Item and a Product request line item.

D. Create a Shipment and a Product request line item.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

Field-Service-Consultant試験無料問題集「Salesforce Certified Field Service Consultant 認定」