Field-Service-Consultant試験無料問題集（165題）「Salesforce Certified Field Service Consultant 認定」

出題：1

A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A. work types

B. service appointment

C. work order

D. service report

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?

A. Service Territory Members

B. Service Appointments

C. Accounts

D. Service Territories

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

A. Customer First

B. Soft Boundaries

C. Emergency Policy

D. High Intensity

正解：A,B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?

A. Create one service resource and assign the technician and dispatcher role

B. Create one service resource and assign the relevant permission set license

C. Create two service resource and assign them to the employee

D. Create two skills records and assign them to service resources record

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A. Five Service Territories with fewer than 500 Service Appointments per day

B. Three Service Territories with fewer than 50 resources

C. Two Service Territories that split the Service Resources evenly

D. One Service Territory with four Polygons

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?

A. Field Sets

B. Visualforce Pages

C. Mini-Page Layouts

D. Page Layouts

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

A. Street level routing, Default travel speed

B. Minimum grade, default operating hour

C. Estimated travel time, minimize travel

D. Travel speed unit, actual travel time

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose TWO answers

A. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

B. Create the work skills using Setup. Manually as Resources.

C. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

D. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources.
Add the skill to Work Types and Work Orders.

正解：B,C 解答を投票する

出題：9

Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers

A. Create the Service Territory Location as a Service Territory lookup field.

B. Add the Service Territory Location Related List on the Service Territory page layout.

C. Add the Service Territory Location Related List on the Location page layout.

D. Create the Service Territory Location as a Location lookup field.

正解：B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

Approximately 70% of Universal Containers^ site visits are inspections and quotation sessions that take roughly the same amount of time and set of resource skills to complete.
What should a Consultant recommend to streamline the creation of these Work Orders?

A. Create a standard set of Work Order Line Items.

B. Create a work flow to clone the Work Order.

C. Create a child Work Order for each similar site visit.

D. Create Work Types for use on Work Orders.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

Field-Service-Consultant試験無料問題集「Salesforce Certified Field Service Consultant 認定」