Field-Service-Consultant試験無料問題集（165題）「Salesforce Certified Field Service Consultant 認定」

出題：1

Universal Containers (UC) is rolling out InventoryManagement to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

A. Add Products to the Work Order Products Related List on the Asset object.

B. Add Products to the Products Required Related List on the Work Type object.

C. Add Products to the ProductsRequired Related List on the Asset object.

D. Add Products to the Work Order Products Related Liston the Work Type object.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A. Each Account will have a Service Appointment that will represent the work to be done at the customer site.

B. Each Asset will have a Service Appointment that will represent the work needed for each machine.

C. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spenton each step?

A. Relate the Time Sheet Entries to the Service Appointment.

B. Relate the Time Sheet Entries to the Work Order Line Item.

C. Relate the Time Sheet to the Service Appointment.

D. Relate the Time Sheet to the Work Order Line Item.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

An employee at universal container performs the role of a dispatcher and a technician Howshould a consultant configure the field service lightning to support this behavior?

A. Create one service resource and assign the technician and dispatcher role

B. Create one service resource and assign the relevant permission set license

C. Create two serviceresource and assign them to the employee

D. Create two skills records and assign them to service resources record

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A. Agent and Resource

B. Dispatcher

C. Mobile, Agent, and Resource

D. Agent

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

A. Assign the Technician to a new Service Territory.

B. Create an ExcludedResource for the Account.

C. Remove the Technician as a Preferred Resource.

D. Create a new Work Order Validation Rule.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

A. Create a queue for each tier group within each territory on the Service Appointment object.

B. Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.

C. Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.

D. Create a custom number field to capture the tier number on the service resource.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A. Write a batch Apex class to unschedule low priority work orders.

B. Apply the Reshuffle action within the Gantt.

C. Define a Global Optimization job to run hourly.

D. Create a custom Gantt action to call an Apex class to reschedule appointments.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A. Build a Process for Service Appointments.

B. Implement Path for Work Orders.

C. Define a repeating Work Type.

D. Configure a Maintenance Plan.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

A. Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit

B. Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit

C. Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit

D. Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

Field-Service-Consultant試験無料問題集「Salesforce Certified Field Service Consultant 認定」