Field-Service-Lightning-Consultant試験無料問題集（303題）「Salesforce Certified Field Service Lightning Consultant 認定」

出題：1

Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

A. Only the Primary Assets related list on the Asset object

B. Both the Primary Assets and Related Assets related lists on the Asset object

C. Both the Primary Assets and Related Assets related lists on the Work Order object

D. Only the Primary Assets related list on the Work Order object

正解：B 解答を投票する

出題：2

Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?

A. Each asset will have a service appointment that will represent work order needed each machine

B. Each account will have a service appointment that will represent the work to be done at customer site

C. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment

D. Work order will have multiple service appointments. Each service appointment will be linked to the asset

正解：C 解答を投票する

出題：3

A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A. work types

B. service appointment

C. work order

D. service report

正解：C 解答を投票する

出題：4

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

B. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

D. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

正解：D 解答を投票する

出題：5

Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

A. Utilize Standard Global Service Price Book Entries.

B. Utilize multiple country-specific Price Books.

C. Utilize the standard Salesforce Price Book.

D. Utilize country-specific Price Book Entries.

正解：C 解答を投票する

出題：6

A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?

A. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.

B. Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.

C. Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.

D. Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.

正解：A 解答を投票する

出題：7

When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?

A. Add the resources as a required resource on the contact

B. Add the resources as a required resource on the asset

C. Add the resources as a required resource on the work order

D. Add the resources as a required resource on the account

正解：D 解答を投票する

出題：8

universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?

A. Add product to the work order products related list on the work type object

B. Add product to the products required related list on the work type object

C. Add product to the work order products related list on the asset object

D. Add product to the products required related list on the asset object

正解：B 解答を投票する

出題：9

Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?

A. Create the Contractor Manager as a Crew Service Resource.

B. Set the individual Technicians as Capacity-Based Service Resources.

C. Set the Contractor Manager as a Capacity-Based Service Resource.

D. Create the individual Technicians as Service Crew Members.

正解：C 解答を投票する

出題：10

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

A. Create CSS in the Dispatcher's Console.

B. Use Lookup Fields.

C. Add Fields on the Page Layout.

D. Configure Field Sets on the Service Appointment.

正解：D 解答を投票する

出題：11

Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?

A. Create permission sets and assign the field service lightning mobile permission set to service resources.

B. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician

C. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.

D. Create permission sets and assign the field service lightning admin permission set to service resources.

正解：B 解答を投票する

出題：12

Universal Containers wants to track the work that is performed on the customer's install base.
What object relationship should the Consultant focus on to meet this requirement?

A. Assets to Products

B. Work Orders to Assets

C. Work Orders to Products

D. Products to Accounts

正解：C 解答を投票する

出題：13

Universal container has enabled field service lightning and want to enable milestones for work order.
What should a consultant take into consideration?

A. Creating entitlements for work orders requires a custom lightning component

B. Creating entitlement for class and work order must be separated

C. Creating milestones for word orders requires an entitlement for case

D. Creating milestones trackers requires a custom lightning component

正解：B 解答を投票する

出題：14

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A. Modify the user's Profile.

B. Assign a Field Service Mobile License to the user.

C. Update Public Group membership.

D. Modify the user record.

正解：B 解答を投票する

出題：15

Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers

A. Define "cannot complete" as a pinned status for auto-dispatch services.

B. Define "cannot complete" as a pinned status for scheduling and optimization services.

C. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".

D. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.

正解：B,D 解答を投票する

出題：16

Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A. Service Resources

B. Work Orders

C. Resource Absences

D. Work Types

E. Accounts

正解：C,D,E 解答を投票する

Field-Service-Lightning-Consultant試験無料問題集「Salesforce Certified Field Service Lightning Consultant 認定」