Salesforce-AI-Specialist試験無料問題集「Salesforce Certified AI Specialist 認定」
Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps.
Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?
Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?
正解:B
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Universal Containers implements Custom Copilot Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Copilot Action to ensure proper configuration and functionality.
What should the development team review in the Custom Copilot Action configuration to identify one of the core components of a Custom Copilot Action?
What should the development team review in the Custom Copilot Action configuration to identify one of the core components of a Custom Copilot Action?
正解:B
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Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence.
Which feature provides insights about competitor mentions and coaching opportunities?
Which feature provides insights about competitor mentions and coaching opportunities?
正解:B
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The AI Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer.
Which steps should the AI Specialist take upon modifying the masked fields?
Which steps should the AI Specialist take upon modifying the masked fields?
正解:B
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Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.
How should an AI Specialist apply the power of conversational AI to this use case?
How should an AI Specialist apply the power of conversational AI to this use case?
正解:B
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解説: (GoShiken メンバーにのみ表示されます)