CIS-ITSM試験無料問題集（170題）「ServiceNow Certified Implementation Specialist

出題：1

What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

A. Create and manage Approval Policies

B. Manage Risk Assessments

C. Delete Change

D. Manage Risk Conditions

E. Delete CAB Definition

正解：B,C,D 解答を投票する

出題：2

Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.
Which roles would enable you to make these required changes?
Choose 2 answers

A. catalog_admin

B. user_criteria_admin

C. catalog_editor

D. catalog_manager

正解：A,B 解答を投票する

出題：3

Which Change request fields are used in conflict detection? Choose 3 answers

A. CI Business criticality

B. Planned start date

C. Configuration item

D. Risk

E. Planned end date

正解：B,C,E 解答を投票する

出題：4

When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

A. Define a Service Level Agreement for a stage

B. States for the requested item records can be renamed

C. Estimated durations can be set

D. Stage labels and names can be changed

正解：C,D 解答を投票する

出題：5

What tools are available to the assignee to help resolve an incident?
Choose 2 answers

A. Knowledge Articles

B. Known Errors

C. Class Manager

D. Incident Overview Dashboard

E. Enterprise CMDB Dashboard

正解：C,D 解答を投票する

出題：6

A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.
What might be the cause of this?

A. The sn_known_error_write role is required to see the Create Known Error article link

B. Tester is not impersonating Problem Coordinator

C. The requirement was not m the stories

D. The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated

E. The customer did not pay the bill for Knowledge management

正解：D 解答を投票する

出題：7

What baseline Change Flows support the baseline Normal Change model?

A. Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

B. Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

C. Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks

D. Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

正解：B 解答を投票する

出題：8

Which of the following cannot be defined or set through a Catalog UI Policy?

A. Setting a variable to mandatory

B. Reverse UI Policy if conditions are false

C. Apply a requirement to all form views

D. Setting a variable to read-only

正解：C 解答を投票する

出題：9

Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

A. Choices have no additional metadata to drive process

B. Too many options may confuse users and increase mis-categorization

C. It is not part of the baseline instance

D. It is difficult to implement

正解：A,B 解答を投票する

出題：10

Which type of catalog item may be found in a Service Catalog?

A. Execution Plans

B. Requested Items

C. Content Items

D. Categories

正解：C 解答を投票する

CIS-ITSM試験無料問題集「ServiceNow Certified Implementation Specialist - IT Service Management 認定」