A. Record Producer
B. Data Collection Job
C. Transform Map
D. Inbound Flow Action
A. Analytics Dashboards
B. Machine Learning Metrics
C. Performance Analytics
D. KPl Reports
A. Conflict with Company Holiday Schedule
B. Conflict with Assignee Shift Schedule
C. Another change for the same CI, at the same time
D. Conflict with Maintenance Window
E. Conflict with Blackout Schedule
A. Inputs, Action Steps and Outputs
B. Processes, Subprocess and Action Steps
C. Indexes, Processes and Outputs
D. Inputs, Processes, Subprocesses, and Outputs
A. Report
B. Application Menus
C. CI Class Manager
D. Dependency view
A. Use templates to ensure consistency and ease of configuration
B. Get input from Marketing department, regarding format of customer/caller facing notifications
C. When possible, maximize the quality or email updates to customers
D. Use incident itil role template as the master template to build all other ITSM templates
E. Make sure Notification requirements and test plans are in the project scope from the start
A. A documented methodology to provide a set of best practices for creating and maintaining knowledge
B. A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
C. An application that helps agents and managers to create cases from Knowledge articles
D. A dashboard with specific visualization of the different knowledge bases and categories
A. Information item
B. Content object
C. Knowledge article
D. How to document
A. If selected CI has an Owner group, write that group to the Assignment group field
B. If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field
C. If selected CI has a Support group, write that group to the Assignment group field
D. If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
A. Go to Reports > View/Run > All. then search for Problem reports
B. Submit a request for the sn_report_creator role
C. Turn on data collection jobs
D. Submit a New Report Request via the service catalog
E. Take the Performance Analytics fundamentals course
