CIS-ITSM試験無料問題集（170題）「ServiceNow Certified Implementation Specialist

出題：1

You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

A. Testers need itil role to see me change models

B. New change models are only visible to Change Managers

C. Workflow has not been published

D. New change model needs Active lo be set to True

正解：B 解答を投票する

出題：2

When building multiple catalog items, which components would you evaluate for consolidation and re-use?
(Choose two.)

A. Icons

B. Sets of Variables

C. Flows and Subflows

D. Entitlements

正解：B,C 解答を投票する

出題：3

Where is the definition of what is provided, or not provided, for a service defined?

A. Service scope

B. Vendor service agreements

C. Service contracts

D. Service limitations

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

How is the Resource Management application activated?

A. Installed with PPM Standard plugin

B. Installed automatically as part of new system

C. Installed as part of Release Management plugin

D. Installed as part of adding users

正解：A 解答を投票する

出題：5

Which of the following can leverage user criteria for controling access?
Choose 2 answers

A. catalog categories

B. calalog topics

C. catalog items

D. catalog variables

E. catalog taxonomy

正解：A,C 解答を投票する

出題：6

What optional Incident table is extended from the Task table?

A. Child Incident [incident_child]

B. Major Incident [major_incident]

C. Parent Incident [incident_parent]

D. Incident Task [Incident_ask]

正解：D 解答を投票する

出題：7

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

A. Auto-populate ITSM Assignment Groups

B. USM Assignment Lookup Rule

C. Automatic Assignment for ITSM

D. Populate Assignment Group based on Cl/SO

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

What are some good practices for guiding your customers' use of Notifications?
Choose 3 answers

A. Use templates to ensure consistency and ease of configuration

B. Get input from Marketing department, regarding format of customer/caller facing notifications

C. When possible, maximize the quality or email updates to customers

D. Use incident itil role template as the master template to build all other ITSM templates

E. Make sure Notification requirements and test plans are in the project scope from the start

正解：B,D,E 解答を投票する

出題：9

Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?

A. Action Modeler

B. Task Creator

C. Workflow Dashboard

D. Flow Designer

E. State Model

正解：D 解答を投票する

出題：10

If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?

A. The agent is prompted to select the Assignment group

B. The Assignment group field remains empty

C. The Assignment group field is populated with agent's user group

D. An error is displayed indicating the Assignment group field must be populated before executing the Assign to me Ul action

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

CIS-ITSM試験無料問題集「ServiceNow Certified Implementation Specialist - IT Service Management 認定」