CIS-ITSM試験無料問題集（170題）「ServiceNow Certified Implementation Specialist

出題：1

What module do you use to change the setting for the time between incident Resolution and Closure?

A. Resolution Properties

B. ITSM Properties

C. Incident Properties

D. incident Settings

E. System Settings

正解：C 解答を投票する

出題：2

Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

A. Change - P1 - Review

B. Change - Emergency - Review

C. Change - Emergency - Authorize

D. Change - Emergency - PIRQUESTION

E. Change - Major Incident - Authorize

正解：B 解答を投票する

出題：3

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?

A. Problem Assignee clicks Re-Open on the Problem record

B. If 7 days has passed, since the Problem was closed, it cannot be re-opened

C. Administrator clicks Re-Open on the Problem Record

D. Problem Manager clicks Re-Analyze on the Problem record

正解：D 解答を投票する

出題：4

What are two effective measures of performance for the Problem Management process?
Choose 2 answers

A. Average Problem Resolution Time

B. Percentage of Problem Resolution within SLA by Category

C. Number of Problem that have Breached SLAs

D. Problems older than 30 days by Priority and State

正解：A,D 解答を投票する

出題：5

Where should an admin go to view all of the search queries entered by users in the knowledge search?

A. [KD_feedback] table

B. [kb_view] table

C. Search logs application

D. Knowledge queries application

正解：D 解答を投票する

出題：6

What would you use to define a common grouping of configuration items such as all web servers in Miami?

A. Dependent group

B. Dynamic CI group

C. CI class

D. CSDM component group

正解：B 解答を投票する

出題：7

In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers

A. Changes should reference at least one CI

B. One Change can be submitted for multiple Cls

C. The Cl Support Group is responsible for change implementations

D. The CI Manager is part of the change approval workflow

E. A CI can be affected by a change, even if it is not the CI being changed

正解：A,B,E 解答を投票する

出題：8

In Change Management, what does a Model State contain? (Choose two.)

A. Model State transition policies

B. Model State transitions conditions

C. Model State transitions

D. Model State properties

正解：B,C 解答を投票する

出題：9

Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?

A. Record Producer

B. Catalog Item

C. Order Guide

D. Content Item

正解：B 解答を投票する

出題：10

Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

A. sn_problem_read

B. sn_service_owner

C. sn_problem_write

D. sn_problem_business_user

E. sn_business_user

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

CIS-ITSM試験無料問題集「ServiceNow Certified Implementation Specialist - IT Service Management 認定」