CIS-ITSM試験無料問題集（170題）「ServiceNow Certified Implementation Specialist

出題：1

Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.
What should you do to satisfy this requirement?

A. Add a new Change Approval Policy

B. Add a new Decision to the Normal Change Approval Policy

C. Add a new Decision to the Normal Change Workflow

D. Add a new Policy Input to the Normal Change Approval Policy

正解：B 解答を投票する

出題：2

In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.
When you click the Re-Analyze button, what state Is set on the problem record?

A. Draft

B. Assess

C. Fix in Progress

D. Root Cause Analysis

正解：D 解答を投票する

出題：3

As of Quebec. Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?

A. Work in Progress lo Closed

B. On Hold to Work in Progress

C. Draft to Assess

D. Assess to Work in Progress

E. New to Assess

正解：C 解答を投票する

出題：4

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

A. Report

B. Application Menus

C. CI Class Manager

D. Dependency view

正解：C 解答を投票する

出題：5

A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database.
What could cause this?

A. The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated

B. The article is in draft state but has not been published

C. The user criteria on the knowledge base Is incorrect

D. The tester is not impersonating an itil user

正解：B 解答を投票する

出題：6

Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?

A. Unauthorized Changes

B. Cloud Infrastructure

C. Change Registration

D. Retroactive Changes

E. Automated Changes

正解：C 解答を投票する

出題：7

What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

A. Create and manage Approval Policies

B. Manage Risk Assessments

C. Delete Change

D. Manage Risk Conditions

E. Delete CAB Definition

正解：B,C,D 解答を投票する

出題：8

When using Catalog Builder, what can be built using templates?
Choose 2 answers

A. Order guides

B. Catalog items

C. Record producers

D. Content items

E. Knowledge articles

正解：A,B 解答を投票する

出題：9

Which role would give you access to the CI Class Manager?

A. class_manager

B. ecmdb

C. ecmdb_admin

D. sn_class_manager

正解：C 解答を投票する

出題：10

Which Change request fields are used in conflict detection? Choose 3 answers

A. CI Business criticality

B. Planned start date

C. Configuration item

D. Risk

E. Planned end date

正解：B,C,E 解答を投票する

CIS-ITSM試験無料問題集「ServiceNow Certified Implementation Specialist - IT Service Management 認定」